Technical Support Specialist

hace 6 horas


San José, San José, Costa Rica Microsoft A tiempo completo
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at Microsoft.

About the Role

This is a unique opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Responsibilities:
  • Own, troubleshoot and solve customer technical issues through problem solving, collaboration, and research.
  • Reviews complex issues and contacts customers to understand issue, ensuring customers stay informed as to the status/solution of their issue.
  • Collaborates on cross-team and cross-product technical issues with resources from other groups as needed to resolve moderately complex customer issues.
Requirements
  • 3+ years technical support, technical consulting experience, or information technology experience.
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
  • 1+ year(s) of OOP coding experience or exposure: Solid coding skills with at least 1 year experience in any of the following technologies: C++, C#, Java, JavaScript, Python, PowerShell or PHP.
  • Experience working with web services (SOAP or RESTful APIs) and client-server architecture technologies.
  • Understanding of TCP/IP protocols, such as HTTP and DNS.
What We Offer

The salary for this role is estimated to be around $95,000 per year. As a Technical Support Specialist at Microsoft, you can enjoy a flexible work arrangement that includes up to 50% remote work option and a rotational On-Call schedule for weekends shifts.



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