Highly Skilled Technical Support Specialist

hace 16 horas


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

Company Overview

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Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. Our mission is to be the partner of choice for businesses and organizations around the world.

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Job Description

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We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will provide exceptional support to our valued customers, ensuring their success with our products.

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Key Responsibilities:

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  • Provide technical support to customers via phone, email, and chat.">
  • Collaborate with cross-functional teams to resolve complex technical issues.">
  • Develop and maintain knowledge base articles and technical documentation.">
  • Participate in on-call rotation to provide 24/7 support as needed.">
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Requirements:

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To succeed in this role, you will need:

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  • Strong analytical and problem-solving skills.">
  • Ability to effectively communicate complex technical information to customers and internal stakeholders.">
  • Knowledge of virtualization hypervisors, cloud infrastructure, and networking protocols.">
  • Experience with Palo Alto Networks products is a plus.">
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Benefits:

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We offer a comprehensive benefits package, including competitive salary, bonus structure, and stock options. You will also have access to ongoing training and development opportunities to help you grow your career.

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Why Join Us?

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Palo Alto Networks is a company that values innovation, collaboration, and customer satisfaction. We are committed to creating a workplace culture that is inclusive, diverse, and supportive of our employees' well-being.



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