Technical Support Specialist
hace 2 días
ClearSource Overview
ClearSource is passionate about our Core Values which include Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. We strive to provide an exceptional, authentic customer experience every day.
Salary and Benefits
We offer a competitive salary, medical and dental insurance with free dependent coverage, group life insurance, paid time off (PTO), outstanding career growth opportunities, and a passionate, energetic, and innovative work culture.
Job Description
The Technical Support Specialist is primarily accountable for resolving customer issues in a manner that minimizes the customer's time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number.
Responsibilities
- Resolve customer issues efficiently
- Continuously touch base with Team Lead to review Key Performance Indicators (KPIs)
- Maintain 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels
Requirements
- High school diploma
- 1-year experience in call center setting
- Technical troubleshooting experience
- B2+ or above, English Level
- Ability to take on-site training for 3 weeks
Technical Requirements
- Internet service connected to a network cable
- Download speed: 20Mbps
- Upload speed: 15Mbps
- Latency: 20Ms or less
What ClearSource Needs from You
As a Technical Support Specialist at ClearSource, you will be expected to balance your personal talents and skill sets with the needs of our customers. If you are a motivated individual with excellent technical skills and a passion for delivering exceptional customer experiences, we encourage you to apply.
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