Technical Support Specialist
hace 3 días
About ClearSource
ClearSource is a people-driven company that delivers exceptional customer experiences every day. Our core values of Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy define our DNA and make us a great company to work for.
We support all our people in helping them realize their greatest potential.
What We Offer
- Competitive salary
- Medical and dental insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth opportunities
- A passionate, energetic, and innovative work culture
- A friendly and team-driven environment
- Skills and leadership development programs
Your Role as Technical Support Representative
You will be primarily accountable for resolving customer issues in a timely and efficient manner. This involves continually communicating with your Team Lead and reviewing data on Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction, and service levels.
You will also be responsible for ensuring that KPIs are consistently met. The ideal candidate should possess strong technical troubleshooting skills and the ability to successfully balance their personal talents and skill sets with customer expectations.
Requirements
- High school diploma or equivalent
- 1 year experience in a call center setting
- Technical troubleshooting experience
- B2+ or above English level
- Ability to take on-site training for 3 weeks
- Access to a reliable internet connection with a minimum download speed of 20 Mbps, upload speed of 15 Mbps, and latency of 20 ms or less
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