Technical Support Specialist

hace 19 horas


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. We are a diverse and inclusive company that values respect, integrity, and accountability in all aspects of our business. Our Customer Service & Support (CSS) organization plays a critical role in delivering exceptional customer experiences across our products and services.

We are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our CSS organization, you will be responsible for troubleshooting and resolving complex technical issues for our customers. Your expertise will enable you to provide accurate and timely solutions, ensuring seamless support experiences for our customers.

To succeed in this role, you will need strong technical skills, excellent problem-solving abilities, and effective communication skills. You will work closely with cross-functional teams to identify potential product defects and provide feedback to senior engineers to contribute to Microsoft product improvements. Your proficiency in multiple technologies and tools will enable you to stay up-to-date with the latest industry trends and developments.

We offer a dynamic and supportive work environment that fosters collaboration, innovation, and growth. As a Technical Support Engineer at Microsoft, you will have opportunities to develop your skills, expand your knowledge, and advance your career. If you are passionate about delivering exceptional customer experiences and possess the required technical skills and qualifications, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • You will review, investigate, and solve complex customer technical issues, collaborating with internal stakeholders and leveraging troubleshooting tools and practices.
  • You will participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues through training and readiness.
  • You will identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.

Qualifications:

  • You must have 2+ years of experience in technical support, technical consulting, or information technology.
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
  • Business level fluency to read, write, and speak English.
  • Business level fluency to read, write, and speak Spanish.


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