Customer Experience Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Transforming Lives with Data Excellence**

At Experian, we've been helping economies flourish for over 125 years. As a global tech company and leader in data and analytics, we're passionate about unlocking opportunities for consumers, businesses, and society.

We've been recognized as one of the 100 Best Companies to work for by FORTUNE and the 100 World's Most Innovative Companies by Forbes Magazine for five consecutive years. Our culture values team over self and prioritizes diversity, inclusion, work-life balance, flexible work, development, and wellness.

As a constituent of the FTSE 30, we have 23,000 people operating across 44 countries, investing in new technologies, talent, and innovation to help clients maximize opportunities.

We offer a **Permanent Home-Based Role** in Costa Rica, providing a unique blend of flexibility and work-from-home convenience.

This role involves providing Tier 1 support, escalating trouble tickets, and managing tickets in a timely manner. Effective communication with end-users, collaboration with Systems Administrators, and assistance with project tasks are essential responsibilities.

To excel in this position, you'll require a High School Diploma or GED, ability to manage multiple priorities, and work in a high-energy, fast-paced environment. Proficiency in Microsoft Office Suite is mandatory, while experience with JIRA, Confluence, OKTA, and MS Active Directory is highly valued.

In return, we offer a competitive **Salary: $40,000 - $55,000 per year**, medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, and more. Join us in our mission to transform lives with data excellence.



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