Sr. Associate Virtual Service Delivery

hace 6 meses


San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

The Digital Corporate Affairs Client Partner and Colleague Services Team is responsible for providing a high quality, consistent, and repeatable end user support experience to Pfizer colleagues via a multi-channel service support strategy. The team provides leadership to maintain and deliver a consistent operating environment across Digital services and operations across BUs and/or a grouping of sites in the region serving as a single point of contact for service delivery.

ROLE RESPONSIBILITIES

Conferencing & Event Support:

- Facilitates Virtual Events using designated collaboration tools
- Serves as hands and eyes support of on-site Video Conferencing devices and provide Virtual Event support
- Provide in-conference room A/V support, to assist clients with connecting devices to various peripherals, such as video displays for presentations

Service Management Support:

- Improves and develop performance information reports (Infrastructure Dashboards) that are aligned with and reflect IT service delivery in support of client business needs.
- Maintain equipment inventory and ensure an auditable record of all managed assets.
- Maintains documentation (i.e. KBAs, contact lists, checklists, SOPs, etc.)
- Provides direct support to the Customer Experience team
- PO Creation, Vendor invoicing, charge backs, and other financial processing
- Process analysis and improvements
- Creation of operational reports and analysis of data and KPIs
- Management of operational projects
- Develop technical and business presentations to peers, management, and customers
- Requirement’s analysis, documentation, and testing
- Manages service escalation to resolution and identifies continuous improvement opportunities as appropriate.
- Responsible for contributing to scoping and controlling site vendors project resources for supporting ad-hoc operational activities.

**Required Skills**:

- Experience in reports building (e.g., Tableau)
- Strong knowledge of Microsoft Office Products
- Proficient in web conferencing solutions, such as Webex and MS Teams
- Understanding of Video Conferencing equipment
- Experienced with Ariba, SAP and Taulia
- Basic understanding of Digital terms and IT platforms
- Knowledge/understanding of the finance principles and concepts
- Manages own time to meet agreed targets; develops plans for short-term work activities on own projects
- Strong communication, collaboration skills, problem solving, relationship building, negotiation, planning, organization, and customer focus.
- Action orientated
- Project management skills
- Ability to work in a rapidly changing environment
- Persistent and determined

BASIC QUALIFICATIONS
- Bachelor’s Degree required
- 3+ years relevant experience as a business information technology professional in one or many roles such as a service delivery manager, project manager, or business analyst
- Language: Spanish and English, Brazilian Portuguese is a Plus
- Must be self-motivated, must have an ability to work well in a geographically dispersed, virtual team environment, and must exhibit a positive and professional attitude.

PREFERRED QUALIFICATIONS
- Excellent communication skills and the ability to indirectly influence key partners and stakeholders
- Applicants should be capable of working through a personal laptop computer or mobile device for extended periods.

LI-PFE

PHYSICAL/MENTAL REQUIREMENTS

Occasional requirement to move computer equipment, video conferencing equipment and potentially printers

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Must be able to work onsite five (5) days per week
- Pfizer Digital is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours

Work Location Assignment: Flexible

Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Information & Business Tech



  • San José, Costa Rica Pfizer A tiempo completo

    Colleague Services Senior Associate Virtual Service Delivery ROLE SUMMARY ROLE RESPONSIBILITIES - Lead the Planning, Production and Technical Support of Virtual Events - Utilize Pfizer’s Web-conferencing platforms to produce Virtual Events with industry leading production software - Process analysis and improvements - Management of operational projects -...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    **Virtual Service Delivery Lead**At Pfizer, we're seeking a skilled professional to lead the planning, production, and technical support of virtual events.**Responsibilities**- Utilize industry-leading production software to produce high-quality virtual events- Manage operational projects and contribute to scoping and controlling site vendors project...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About the RoleWe are seeking a Senior Virtual Service Delivery Specialist to join our team at Pfizer. In this role, you will be responsible for delivering high-quality virtual service support to clients.Key ResponsibilitiesConferencing and Event Support:Facilitate virtual events using designated collaboration tools.Provide in-conference room A/V support to...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY ROLE RESPONSIBILITIES - Coordinate the local Virtual Event Services team at the Costa Rica Village site - Coordinate event service escalation to resolution and identifies continuous improvement opportunities as appropriate. - Lead the Planning, Production and Technical Support of Virtual Events - Utilize Pfizer’s Web-conferencing platforms to...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the Role:">We are seeking a highly skilled and experienced IT Service Delivery Manager to oversee our helpdesk team, ensuring exceptional service levels are consistently met. In this pivotal role, you will develop strategic initiatives to enhance productivity, streamline processes, and drive business growth.Key Responsibilities:Lead the helpdesk team...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Role OverviewWe are seeking an experienced Senior IT Service Delivery Manager to lead our Helpdesk team and ensure the delivery of exceptional customer service. As a key member of our organization, you will be responsible for overseeing the activities of all Helpdesk members, creating and implementing support strategies, and assessing team performance.The...


  • San José, Costa Rica 360training A tiempo completo

    **You**: **Sr Mgr/Mgr, Delivery Services** **Sr Mgr/Mgr, Delivery Services** needs to be a self-starter, able to build relationships and communicate with all levels of the organization. Ideally has run delivery of business services in a similarly sized organization and is enjoys a fast-paced and rapidly changing environment. **At 360Training** The...


  • San José, Costa Rica DXC Technology A tiempo completo

    We are seeking an experienced **Service Delivery Manager** to join our team. As a Service Delivery Manager, you will play a crucial role in ensuring the seamless delivery of our IT services to clients and maintaining exceptional client satisfaction. You will collaborate closely with internal IT teams, manage escalations, oversee data center operations, and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:We are seeking a skilled IT Service Delivery Planning Specialist to join our team at Emerson. As a key member of our Service Delivery management team, you will play a crucial role in supporting the processes to identify, communicate, follow-up, and measure key financial performance indicators.Key Responsibilities:Support the Service Delivery...


  • San José, San José, Costa Rica June Homes A tiempo completo

    We're seeking a highly skilled Virtual Customer Service Representative to join June Homes' remote team. In this role, you'll work closely with our international clients in the real estate and hospitality sectors.The base salary for this position is $9,600 annually, or approximately $800 per month. There are opportunities for additional incentives based on...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job Summary:This role is responsible for supporting the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. The role ensures alignment with pricing strategies and seamless service delivery.The Service Delivery Manager represents services within product or solution portfolio core teams,...


  • San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Lead a High-Performance TeamWe are seeking an experienced Enterprise Service Delivery Director to lead our team of system engineers, developers, and project managers in delivering exceptional services for productivity use cases. The ideal candidate will have a proven track record of developing high-performing teams, owning roadmaps, and driving business...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Pfizer Solution Delivery ExpertWe are seeking a highly skilled Solution Delivery Associate to join our team at Pfizer. As a key member of our Revenue Management Solution Tower, you will be responsible for delivering innovative technology solutions across all functions from research to manufacturing.Key Responsibilities:Collaborate closely with Digital and...

  • Team Lead

    hace 1 mes


    San José, San José, Costa Rica WNS Global Services A tiempo completo

    Job Title: Assistant ManagerAbout the Role:We are seeking an Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will be responsible for leading a team of professionals and ensuring the delivery of exceptional service to our clients.Responsibilities:Lead a team of professionals to achieve service delivery goalsDevelop and...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job SummaryWe are seeking an experienced Director, Service Delivery to lead and motivate a team to optimum performance levels. The ideal candidate will have a proven track record of delivering coaching and constructive feedback to employees, increasing engagement and improving performance.About the RoleThe Director, Service Delivery will be responsible for...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About the Role**WNS Global Services is seeking a highly skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service and support to clients across various industries.**Key Responsibilities**- Provide customer service support for credit line amounts, requests for increase, and...


  • San José, Costa Rica Modus Create A tiempo completo

    Hello! Are you ready to Work from Home and transform your career? If you have great consulting skills and know you can consistently delight our customers and help grow our accounts, Modus is the perfect fit for you. Our high performance team helps our clients to build awesome solutions to accomplish their goals and vision. Are you interested in working from...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**At Hewlett Packard, we are seeking a skilled Service Delivery Strategist to develop support strategies for product families and facilitate the implementation of product, service or solution portfolio lifecycle management. This role collaborates with regional and global teams on service planning and execution, fostering cross-functional...


  • San José, Costa Rica Splunk A tiempo completo

    **Associate Product Manager - Cloud Business Delivery** A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to say that we’re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable....