Cci Solution Delivery Sr. Analyst

hace 8 meses

San Antonio, Costa Rica Stryker Corporation A tiempo completo

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
**Who we Want**:

- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- ** Analytical problem solvers.** **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

Job description:
This **Solution Delivery Sr. Analyst **will be responsible for project delivery excellence around Stryker’s Cyber Security, Cyber Risk and IT Assurance Systems including touch points with the strategic vendors including the roadmap, strategy, and delivery of enhancements and maintenance for those solutions.

The scope of work includes involvement in partnering with the CCI architect team to size and prioritize new demand for projects. This lead will be responsible for ensuring adherence to best SDLC practices, establishing a robust governance oversight for the project in partnership with the PMO (i.e., technical design documentation, cost forecasting in the Planview PPM solution, vendor management, etc.). Success is determined by the on-time, on-budget, properly documented project deployment and clean handover to the CCI Service Delivery organization.

**What you will do**:
**Solution Delivery**:

- Ensure excellence in process execution across all portfolio delivery processes (e.g., incident, problem, change, configuration, etc.) related to the service.
- Continuously improve the customer experience by maturing operations through automation, self-service, and shift-left approaches.
- Enhance the customer experience by maturing operations through automation and self-service
- Track licensing, users, and usage levels to ensure continuous compliance with contractual agreements and efficient use of the service per funded usage levels.
- Ensure monitoring of services and related aspects of the service offering (e.g., support procedures) is in place to proactively identify and remediate issues and achieve delivery of service excellence.
- Solicit and monitor customer feedback and respond with actions that drive continuous improvement.
- Ensure documentation that is relevant to the service is maintained in a meaningful and accessible manner. This includes system documentation, requirements and test scripts, knowledge articles, and configuration and organizational information, emergency contacts / call lists, etc.

**Governance**
- Monitor vendor performance against agreed expectations (i.e., contract)
- Recurring (Annual, Quarterly) vendor meetings to review expectations and performance.
- Lead efforts to rebuff contracts with adjusted expectations as appropriate
- Establish and monitor service KPIs. Publish metrics to IS leadership and service stakeholders. Review performance, issues, roadmap, and other relevant details on a routine (quarterly at minimum) basis.

**Demand Management**:

- Maintain awareness of pending and active projects that may or will impact the HR/Finance team or services.
- Champion service and support preparation and initialization in projects. Push for quick adoption of project execution strategies that produce highly maintainable services with low TCO. This includes:

- Ensuring a robust SDLC is followed (see SDLC)
- Critical documentation is made available, maintained, and made accessible to pertinent audiences
- Support and maintenance tools and resources are budgeted and provisioned/acquired
- A priority is placed on targeting self-service and service desk as fulfillment options for support activities where possible
- Routine maintenance activities are minimized or automated
- Minimize build-to-run transition by ensuring a customer experience centered approach to the service design and delivery.

**Service Delivery**
- Ensure requirements and test scripts are clearly documented in clear, meaningful language, well organized for continuous maintenance for the life of the service, and accessible by relevant support resources.
- Ensure source code and other solution artifacts are stored in a versioned repository.
- Ensure design and code reviews are executed to confirm adherence to quality standards.
- Ensure due consideration is given to implement automated build, deployment, and test activities. Where automation is not tenable, ensure justification is documented with any plans and tim

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