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Virtual Service Delivery Team Coordinator

hace 1 mes

San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

ROLE RESPONSIBILITIES
- Coordinate the local Virtual Event Services team at the Costa Rica Village site
- Coordinate event service escalation to resolution and identifies continuous improvement opportunities as appropriate.
- Lead the Planning, Production and Technical Support of Virtual Events
- Utilize Pfizer’s Web-conferencing platforms to produce Virtual Events with industry leading production software
- Develop and maintain the teams’ global MS Power Apps Portal for Event submissions and tracking
- Create and maintain metrics reporting of all global events and resource tracking using Power BI
- Develop Automation using MS Power Automate to create automated workflows between Power Apps and services to provide notifications and to collect data
- Create and maintain reporting of support costs and develop Automation to provide data used to perform monthly Reclasses of event support costs
- Process analysis and improvements
- Coordinate operational projects
- Develop technical and business presentations to peers, management, and customers
- Responsible for contributing to scoping and controlling site vendors project resources for supporting ad-hoc operational activities.
- Support Colleague Service budget best practice by tracking all expenditures against the established budget using tracking tools.
- Assist Colleague Services to meet all budget targets.
- Look for ways to decrease, prioritize and maximize spend on operational software, hardware and support.

ADDITIONAL RESPONSIBILITIES
- Perform Video Editing of recorded Virtual Events using industry-leading software
- Provide in-conference room A/V support, to assist clients with connecting devices to various peripherals, such as displays for local presentations
- Maintain software and equipment inventory and ensure an auditable record of all managed assets
- Maintain documentation (i.e. KBAs, contact lists, checklists, SOPs, etc.)

QUALIFICATIONS
- Bachelor’s degree or similar in Science, Engineering or Business-related discipline is a minimum requirement.
- Language: Spanish and proficient English; Brazilian Portuguese is a Plus

**REQUIREMENTS**:

- Proficient in web conferencing solutions, such as MS Teams
- Skilled in producing of Virtual Events, using production software to provide high-quality meetings
- Proficiency in MS Power Apps, Power BI and Power Automate
- Understanding of MTRs (Microsoft Teams Rooms) and Video Conferencing equipment
- Strong communication, collaboration skills, problem solving, relationship building, negotiation, planning, organization, and customer focus.
- Experience in building reports (e.g. Power BI)
- Strong knowledge of Microsoft Office 365 Products
- Experienced with Ariba, SAP and Taulia
- Basic understanding of Digital terms and IT platforms
- Knowledge/understanding of the finance principles and concepts
- Coordinates own time to meet agreed targets; develops plans for short-term work activities on own projects
- Action orientated
- Project management skills
- Ability to work in a rapidly changing environment
- Persistent and determined

Non-Standard work schedule, Travel or Environment Requirements:
Digital & Technology is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.

Work Location Assignment: Flexible

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

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