Virtual Service Delivery Team Coordinator
hace 1 día
ROLE SUMMARY
ROLE RESPONSIBILITIES
- Coordinate the local Virtual Event Services team at the Costa Rica Village site
- Coordinate event service escalation to resolution and identifies continuous improvement opportunities as appropriate.
- Lead the Planning, Production and Technical Support of Virtual Events
- Utilize Pfizer's Web-conferencing platforms to produce Virtual Events with industry leading production software
- Develop and maintain the teams' global MS Power Apps Portal for Event submissions and tracking
- Create and maintain metrics reporting of all global events and resource tracking using Power BI
- Develop Automation using MS Power Automate to create automated workflows between Power Apps and services to provide notifications and to collect data
- Create and maintain reporting of support costs and develop Automation to provide data used to perform monthly Reclasses of event support costs
- Process analysis and improvements
- Coordinate operational projects
- Develop technical and business presentations to peers, management, and customers
- Responsible for contributing to scoping and controlling site vendors project resources for supporting ad-hoc operational activities.
- Support Colleague Service budget best practice by tracking all expenditures against the established budget using tracking tools.
- Assist Colleague Services to meet all budget targets.
- Look for ways to decrease, prioritize and maximize spend on operational software, hardware and support.
ADDITIONAL RESPONSIBILITIES
- Perform Video Editing of recorded Virtual Events using industry-leading software
- Provide in-conference room A/V support, to assist clients with connecting devices to various peripherals, such as displays for local presentations
- Maintain software and equipment inventory and ensure an auditable record of all managed assets
- Maintain documentation (i.e.
KBAs, contact lists, checklists, SOPs, etc.)
QUALIFICATIONS
- Bachelor's degree or similar in Science, Engineering or Business-related discipline is a minimum requirement.
- Language: Spanish and proficient English; Brazilian Portuguese is a Plus
**REQUIREMENTS**:
- Proficient in web conferencing solutions, such as MS Teams
- Skilled in producing of Virtual Events, using production software to provide high-quality meetings
- Proficiency in MS Power Apps, Power BI and Power Automate
- Understanding of MTRs (Microsoft Teams Rooms) and Video Conferencing equipment
- Strong communication, collaboration skills, problem solving, relationship building, negotiation, planning, organization, and customer focus.
- Experience in building reports (e.g.
Power BI)
- Strong knowledge of Microsoft Office 365 Products
- Experienced with Ariba, SAP and Taulia
- Basic understanding of Digital terms and IT platforms
- Knowledge/understanding of the finance principles and concepts
- Coordinates own time to meet agreed targets; develops plans for short-term work activities on own projects
- Action orientated
- Project management skills
- Ability to work in a rapidly changing environment
- Persistent and determined
Non-Standard work schedule, Travel or Environment Requirements:
Digital & Technology is a 7x24x365 operation.
This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.
Work Location Assignment: Flexible
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Support Services
-
Virtual Service Delivery Expert
hace 3 días
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryThe Digital Corporate Affairs Client Partner and Colleague Services Team is responsible for providing a high-quality, consistent, and repeatable end-user support experience to Pfizer colleagues via a multi-channel service support strategy.The team provides leadership to maintain and deliver a consistent operating environment across Digital...
-
Sr. Associate Virtual Service Delivery
hace 5 días
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY The Digital Corporate Affairs Client Partner and Colleague Services Team is responsible for providing a high quality, consistent, and repeatable end user support experience to Pfizer colleagues via a multi-channel service support strategy. The team provides leadership to maintain and deliver a consistent operating environment across Digital...
-
Virtual Assistant
hace 3 días
San José, San José, Costa Rica Virtual Staff Llc A tiempo completo**About the Role**We are seeking a highly skilled Virtual Legal Assistant to join our team as a Case Assessment Coordinator.The ideal candidate will be responsible for scheduling appointments with potential clients, communicating with them through various channels, and qualifying prospective clients for our law firm.**Key Responsibilities:**Schedule...
-
Sr. Associate Virtual Service Delivery
hace 1 día
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARYThe Digital Corporate Affairs Client Partner and Colleague Services Team is responsible for providing a high quality, consistent, and repeatable end user support experience to Pfizer colleagues via a multi-channel service support strategy.The team provides leadership to maintain and deliver a consistent operating environment across Digital...
-
Virtual Receptionist
hace 4 días
San José, Costa Rica 24H Virtual A tiempo completo**Little bit about 24H Virtual** **24H Virtual is a virtual receptionist service provider that was founded with a dream and passion for helping businesses and business owners deliver better customer service and enhanced customer experience to clients. We help businesses succeed by leveraging our extensive workforce to do what they do not have time to do. By...
-
Virtual Intake Coordinator Opportunity
hace 5 días
San José, San José, Costa Rica Virtual Staffing Llc A tiempo completoCompany Overview:We are a leading virtual staffing company, dedicated to providing top-notch services to our clients. As a Virtual Intake Specialist, you will play a crucial role in qualifying new and prospective clients for our law firm partners.Job Summary:This is a full-time, permanent position that requires excellent communication skills, attention to...
-
San José, San José, Costa Rica Mondelez International A tiempo completo**Drive Service Delivery Excellence with Mondelez International**We are seeking a highly skilled Talent Acquisition Coordinator to join our team and drive service delivery excellence in talent acquisition. If you have a passion for process optimization, customer service, and building strong relationships, this could be the perfect opportunity for you.As a...
-
Quality Team Coordinator
hace 1 día
San José, Costa Rica Kimberly-Clark A tiempo completoEn Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar.Nos encontramos en la búsqueda de un(a) Quality Team Coordinator para Coris, Cartago, Costa Rica.**OBJETIVO**En...
-
Service Delivery Coordinator Ii
hace 20 horas
San José, Costa Rica Nitel A tiempo completo**the position** You drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of accuracy. Building robust relationships with both internal and external...
-
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoExperience leading, planning team sessions and eventsAmazon is seeking an exceptionally talented, customer service obsessed, resourceful and self-motivated Payroll Team Coordinator.This fast-paced, highly visible role requires an individual with flexibility, strong business acumen, an eye for accuracy, consistent character, a good sense of humor, and the...
-
IT Service Delivery Manager
hace 5 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAuxis seeks a seasoned IT professional to assume the role of IT Service Delivery Manager. As a trusted advisor to our clients, you will provide expert guidance on optimizing their IT infrastructure through quality service delivery management.The successful candidate will serve as a liaison between Auxis and our clients, ensuring seamless delivery of...
-
Partner Service Delivery Coordinator
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise advances the way people live and work, driving innovation and digital transformation for our customers. Our new organization, HPE Pointnext, brings together expertise to advise, integrate, and accelerate customer outcomes. We empower our team members to make an impact while fostering a culture that is unconditionally inclusive....
-
Commercial Operations Coordinator
hace 1 semana
San José, San José, Costa Rica Moody'S Investors Service A tiempo completoAt Moody's Investors Service, we are seeking a highly skilled Commercial Operations Coordinator to join our team. This is an exciting opportunity for an individual contributor who is responsible for supporting the Sales teams and improving the customer experience.
-
Virtual Assistant For Customer Service
hace 9 horas
San José, Costa Rica Valuable Recruitment A tiempo completo**About us**:We are an international marketing research and consultancy company.We help Facebook Advertisers scale their businesses.How do we do it?By helping them to make their funnel squeaky clean compliant and giving them trusted agency accounts.Thus, our clients go from banned to scaled with our trusted process!Our team is working remote from all around...
-
Virtual Assistant For Customer Service
hace 9 horas
San José, Costa Rica Valuable Recruitment A tiempo completo**About us**:We are an international marketing research and consultancy company.We help Facebook Advertisers scale their businesses.How do we do it?By helping them to make their funnel squeaky clean compliant and giving them trusted agency accounts.Thus, our clients go from banned to scaled with our trusted process!Our team is working remote from all around...
-
Senior Virtual Lawyer
hace 4 días
San José, San José, Costa Rica Virtual Staffing Llc A tiempo completoJob Description:We are seeking a skilled and experienced Remote Attorney to join our team at Virtual Staffing LLC. As a Remote Attorney, you will provide legal counsel and representation to clients on a variety of matters.Responsibilities:Assist managing attorneys with legal mattersProvide advice to clients on how to behave appropriately while charges are...
-
Recreation Team Coordinator
hace 5 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completoJob OverviewWe are seeking a Recreation Team Coordinator to join our team at Solaz, a Luxury Collection Resort in Los Cabos. As a key member of our recreation team, you will be responsible for creating unforgettable experiences for our guests.About the RoleThis is an exciting opportunity for a motivated and enthusiastic individual who is passionate about...
-
Service Delivery Manager
hace 4 días
San José, San José, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.**What this job involves:**As a Service Delivery Manager - Team Lead at JLL, you will be responsible for leading a high-performing team of 10-12 members. Your key objective will be to ensure that prioritization and urgent payment requests are attended to promptly, while also maintaining the team's...
-
Customer Service Delivery Manager
hace 5 días
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Delivery Manager to join our team at Convera. As a key member of our organization, you will play a vital role in ensuring exceptional customer service delivery and driving business growth.Key ResponsibilitiesLead by example in promoting client-centricity and embed this ethos across the team,...
-
Virtual Injury Law Specialist
hace 5 días
San José, San José, Costa Rica Virtual Staffing Llc A tiempo completoAbout the Role:We are seeking a skilled Paralegal with experience in Personal Injury law to join our team at Virtual Staffing Llc.Job Summary:The successful candidate will perform a variety of tasks to support lawyers, including maintaining and organizing files, conducting legal research, and drafting documents. This is an excellent opportunity for a...