Service Delivery Coordinator Ii

hace 5 meses


San José, Costa Rica Nitel A tiempo completo

**the position**

You drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of accuracy. Building robust relationships with both internal and external stakeholders is essential, and you possess a deep understanding of Nitel's service offerings. With exceptional customer service skills, you consistently advocate for the customer's needs in every situation. You are comfortable in a hands-on environment, enjoy solving problem solving, and thrive in a dynamic, fast-paced environment.

**your playbook**

You manage all aspects of the service delivery process for customers with fewer than twenty (20) locations and simple product solutions. You take the following actions on all customer-requested orders for new services; this includes managing internal and external escalations for pre-order and post-order issues, ensuring a smooth and seamless experience for our valued customers.
- Build all ‘deals’ with adherence to department guidelines and processes.
- Manage and complete all assigned tasks within Hyperdrive (Customer Relationship Management (CRM) platform) and keep your tasks and order status up to date with order details and project comments.
- Ensure data accuracy of information in the CRM platform.
- Follow-up for the Carrier Site Survey Results, communicate results and site requirements to customer.
- Ensure on-time delivery of service and related project dates.
- Communicate with the customer on order-related details as needed. Overall responsibility for customer and Vendor Escalation Management
- Meet quality, productivity, turnaround time and other expectations.
- Help ensure continuous improvement of processes and customer service.
- Investigate and respond to inter-departmental inquiries.
- Coordinate and schedule calls with customers who prefer verbal updates, ensuring timely and informative communication.
- Engage in weekly calls with vendors to obtain project status updates, resolve issues, and ensure alignment with project goals.
- Validate service performance to meet customer expectations following order completion.
- Assist customers with basic account inquiries, such as contacting/engaging account managers to get change / MACD (Move, Add, Change, Delete) orders issued.
- Meet and exceed individual productivity and departmental goals.

**skills you bring to the field**
- Experience in a fast-paced customer service role or office work experience with web-based tools and data entry
- Excellent communication skills
- Advanced English Speaker skills (B2+)
- Proficiency with Microsoft Office Suite
- Self-motivation, excellence organization skills, and an eye for detail
- Telcom/networking experience a plus

**our rally cry**
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day



  • San José, San José, Costa Rica Nitel A tiempo completo

    **Service Delivery Role Overview**The Service Delivery Coordinator II is responsible for ensuring the prompt delivery of services to designated customers, adhering closely to the Service Level Agreement (SLA) and enhancing the overall customer experience. This role involves efficiently conveying information, promptly resolving issues, and prioritizing tasks...


  • San José, San José, Costa Rica Nitel A tiempo completo

    **The Role**You will drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You will efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of accuracy. Building robust relationships with both internal and external...

  • Finops Coordinator Ii

    hace 4 meses


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, San José, Costa Rica Damovo A tiempo completo

    At Damovo Global Services, we are seeking a seasoned IT Service Delivery Manager to join our global ICT organization. As a Technical Incident Coordinator, you will play a crucial role in ensuring top-notch quality across all activities and meeting associated Service Level Agreements effectively.Key Responsibilities- Assign incidents/service requests within...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Virtual Service Delivery Team Coordinator will be responsible for coordinating the local Virtual Event Services team at the Costa Rica Village site. This role will involve coordinating event service escalation to resolution and identifying continuous improvement opportunities as appropriate.KEY RESPONSIBILITIESLead the Planning, Production,...

  • Finops Coordinator Ii

    hace 4 meses


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Key ResponsibilitiesAs a Service Delivery Specialist at Nitel, you will be responsible for driving timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You will efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of...


  • San José, Costa Rica DXC Technology A tiempo completo

    We are seeking an experienced **Service Delivery Manager** to join our team. As a Service Delivery Manager, you will play a crucial role in ensuring the seamless delivery of our IT services to clients and maintaining exceptional client satisfaction. You will collaborate closely with internal IT teams, manage escalations, oversee data center operations, and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:We are seeking a skilled IT Service Delivery Planning Specialist to join our team at Emerson. As a key member of our Service Delivery management team, you will play a crucial role in supporting the processes to identify, communicate, follow-up, and measure key financial performance indicators.Key Responsibilities:Support the Service Delivery...


  • San José, San José, Costa Rica Nitel A tiempo completo

    The RoleYou will be responsible for delivering exceptional customer experiences while ensuring timely and accurate execution of service delivery processes. This includes managing internal and external escalations, ensuring smooth transitions, and maintaining robust relationships with stakeholders.Your Key ResponsibilitiesManage all aspects of the service...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Job SummaryWe are seeking a highly skilled Operations Service Delivery Specialist to join our team at Nitel. As a key member of our service delivery team, you will be responsible for delivering exceptional customer experiences while ensuring timely and accurate service delivery.Key ResponsibilitiesManage all aspects of the service delivery process for...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Job SummaryNitel is seeking a highly skilled and experienced Service Delivery Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences while ensuring timely and accurate delivery of services to our customers.Key ResponsibilitiesManage all aspects of the service...

  • Finops Coordinator I

    hace 5 meses


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**At Hewlett Packard, we are seeking a skilled Service Delivery Strategist to develop support strategies for product families and facilitate the implementation of product, service or solution portfolio lifecycle management. This role collaborates with regional and global teams on service planning and execution, fostering cross-functional...

  • Logistics Coordinator

    hace 1 semana


    San Francisco, Heredia, Costa Rica United Parcel Service A tiempo completo

    At United Parcel Service, we're committed to delivering exceptional service to our customers. As a key member of our team, you'll play a vital role in ensuring timely and efficient package delivery to residential and commercial properties.**Job Summary**This position involves driving, lifting, and carrying packages in a fast-paced environment. You'll...


  • San José, San José, Costa Rica Nitel A tiempo completo

    {"Job SummaryWe are seeking a highly skilled Operations Service Delivery Specialist to join our team at Nitel. In this role, you will be responsible for delivering exceptional customer experiences while meeting Service Level Agreements (SLAs).Key Responsibilities* Manage all aspects of the service delivery process for customers with fewer than twenty (20)...


  • San José, San José, Costa Rica Citi A tiempo completo

    **Job Summary**:We are seeking a highly skilled Medical Service Delivery Lead to partner with our LATAM Medical Service and Well-being clinical specialist to ensure compliance with country-specific regulations, operational excellence of service execution, and adherence to reporting requirements across the cluster.**Key Responsibilities**:Manage multiple...

  • Production Coordinator

    hace 5 meses


    San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**: Production Coordinator ** Location**: San Jose, CA 95125, open for San Francisco, CA as well. (Hybrid - 3 days/week onsite) **Duration**: 6 months **Contract Type**: W2 only **Pay Rate**: $30 - $37.00/Hour The Production Coordinator will be a member of the Communications Content Studio reporting to the Managing Producer. They will be...


  • San José, Costa Rica Emerson A tiempo completo

    **PRINCIPAL REQUIREMENTS** - Work with the Service Delivery management team, supporting the processes to identify, communicate, follow-up and measure key financial performance indicators. - Facilitate, plan, and support the following Management Processes: - Service Delivery Team Financial best practises awareness - Team Resource usage, capacity management...