Account/service Delivery Manager

hace 5 meses


San José, Costa Rica DXC Technology A tiempo completo

We are seeking an experienced **Service Delivery Manager** to join our team. As a Service Delivery Manager, you will play a crucial role in ensuring the seamless delivery of our IT services to clients and maintaining exceptional client satisfaction. You will collaborate closely with internal IT teams, manage escalations, oversee data center operations, and drive project administration. If you are a proactive leader with strong ITIL or Agile knowledge, excellent communication skills, and a proven track record in IT service management, we encourage you to apply.

**Responsibilities**:
Lead the coordination and management of IT service delivery for our clients, ensuring high levels of customer satisfaction and timely issue resolution.

Handle IT escalations efficiently and effectively, collaborating with cross-functional teams to deliver optimal solutions and prevent future issues.

Oversee data center operations, including the setup and dismantling of equipment, to ensure smooth and secure data center functioning.

Manage the administration and execution of various projects, from inception to completion, ensuring alignment with timelines and client expectations.

Maintain open lines of communication with high-level stakeholders, providing regular updates on service delivery status, project progress, and issue resolution.

Utilize strong ITIL or Agile knowledge to implement best practices for service delivery, process improvement, and incident management.

Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing among IT teams and departments.

Monitor key performance indicators (KPIs) related to service delivery and implement corrective actions as needed to meet performance targets.

Prepare and present reports on service delivery metrics, project statuses, and other relevant information to senior management and clients.

Stay up-to-date with industry trends and technological advancements to identify opportunities for enhancing our service offerings.

**Qualifications**:
Experience (3+ years) in IT service management, including handling escalations and coordinating with IT teams.

Proficiency in managing data center operations, including equipment setup and dismantling.

Strong project management skills with a demonstrated ability to manage multiple projects simultaneously.

Exceptional interpersonal and communication skills, particularly in interactions with high-level stakeholders.

In-depth knowledge of ITIL or Agile methodologies and their practical implementation.

Advanced proficiency in English, both written and spoken.

Strong analytical and problem-solving skills, with a strategic mindset for continuous improvement.

Leadership qualities, able to inspire and guide teams toward achieving service excellence.
- People in Corporate Functions make DXC a well-run and high-functioning organization. Each team contributes to DXC's success and each individual delivers world-class service and has opportunities to grow and learn._


  • Account Manager

    hace 4 semanas


    San José, San José, Costa Rica Webhelp A tiempo completo

    **Account Management Role**At Webhelp, we are seeking a skilled Account Manager to partner with our clients and drive business growth. As an Account Manager, you will be responsible for managing client relationships, developing processes to ensure excellent service delivery, and identifying opportunities for additional product or service sales.**Key...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job TitleService Delivery Operations ManagerAt Pfizer, we are seeking a highly skilled Service Delivery Operations Manager to join our team. This role is responsible for providing exceptional support to our colleagues through a multi-channel service support strategy.Conferencing & Event Support:Facilitate virtual events using designated collaboration...


  • San José, San José, Costa Rica Nitel A tiempo completo

    The RoleYou will be responsible for delivering exceptional customer experiences while ensuring timely and accurate execution of service delivery processes. This includes managing internal and external escalations, ensuring smooth transitions, and maintaining robust relationships with stakeholders.Your Key ResponsibilitiesManage all aspects of the service...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Key ResponsibilitiesAs a Service Delivery Specialist at Nitel, you will be responsible for driving timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You will efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of...


  • San José, San José, Costa Rica Damovo A tiempo completo

    At Damovo Global Services, we are seeking a seasoned IT Service Delivery Manager to join our global ICT organization. As a Technical Incident Coordinator, you will play a crucial role in ensuring top-notch quality across all activities and meeting associated Service Level Agreements effectively.Key Responsibilities- Assign incidents/service requests within...

  • Team Lead

    hace 3 semanas


    San José, San José, Costa Rica WNS Global Services A tiempo completo

    Job Title: Assistant ManagerAbout the Role:We are seeking an Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will be responsible for leading a team of professionals and ensuring the delivery of exceptional service to our clients.Responsibilities:Lead a team of professionals to achieve service delivery goalsDevelop and...

  • Account Manager

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the JobWe are seeking an experienced Account Manager to join our team at Amazon Support Services Costa Rica Srl. In this role, you will be responsible for onboarding a book of accounts (brands/manufacturers) to the Transparency service, ensuring a successful transition and ongoing usage of the service.Key ResponsibilitiesWork with brands during the...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Customer Success Account Manager Role OverviewThe Customer Success Account Manager is a key role within the Global Customer Success organization at Microsoft. This position is responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Nurture and establish relationships with key...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **About Us**:Hewlett Packard is accelerating its services, with a dedicated business unit. Our organization, Managed Delivery Services, is the powerhouse behind these services.Our team, PC Services Delivery Capability, plays a key role in designing these services with the Business Unit, and we are responsible for developing and optimizing how they are...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking a highly skilled Automotive Account Manager to join our team at Experian. As an Automotive Account Manager, you will be responsible for managing and growing our business relationships with automotive dealers across the United States.Key ResponsibilitiesManage a portfolio of automotive dealer accounts, providing exceptional...

  • Senior Account Manager

    hace 3 semanas


    San José, San José, Costa Rica Softwareone A tiempo completo

    Job Function: Field SalesWe are seeking a highly skilled Senior Account Manager to join our team at SoftwareOne. As a key member of our sales team, you will be responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions.This role requires a strong understanding of client needs, challenges, and...

  • Senior Account Manager

    hace 6 meses


    San José, Costa Rica SoftwareOne A tiempo completo

    Job Function: Field Sales The role: We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: **Senior Account Manager** Full-time | Costa Rica | Hybrid...


  • San Francisco, Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    At Client Services, Inc. - CR, we're seeking a highly motivated and skilled Customer Service Account Manager to join our team in Heredia, Costa Rica. As an Account Representative, you will be the primary point of contact for our clients, providing exceptional customer service and resolving outstanding debts.We offer a competitive salary of $2,500 per month,...


  • San José, San José, Costa Rica Nitel A tiempo completo

    At Nitel, we are committed to delivering exceptional customer experiences. As a Customer Service Delivery Specialist, you will play a critical role in driving timely deliverables to customers while maintaining high levels of accuracy and prioritizing tasks effectively.Your ResponsibilitiesYou will manage all aspects of the service delivery process for...

  • Account Manager

    hace 5 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of sales or account management experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new...


  • San José, Costa Rica Peachtree Networks A tiempo completo

    Peachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...


  • San José, Costa Rica Nitel A tiempo completo

    **the position** You drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of accuracy. Building robust relationships with both internal and external...

  • Service Delivery Expert

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job Summary:This role is responsible for supporting the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. The role ensures alignment with pricing strategies and seamless service delivery.The Service Delivery Manager represents services within product or solution portfolio core teams,...

  • Account Manager

    hace 6 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply...

  • Customer Delivery Manager

    hace 3 semanas


    San José, San José, Costa Rica Catalina Marketing A tiempo completo

    **Why Catalina?**We deliver tailored solutions to our clients through our expertise in data assets and commitment to excellence. Our guiding principles drive our success, and our team embodies a culture of flexibility, community involvement, and work-life balance.**Our Team**As the critical link between our production teams and customer success teams, the...