Delivery Manager
hace 3 semanas
We are looking for a Delivery Manager to join our team.
**JOB FUNCTIONS**
- Lead the Delivery Team assigned for the Central America region.
**RESPONSIBILITIES**
- Maintain communications with other Delivery Teams located in other regions.
- Be the next escalation level for any customer's requirement related to local projects.
- Ensure the required resources are available for every service offered to customers.
- Validate and approve every commercial proposal related to services; report validated proposals in a weekly basis to the local Country Manager.
- Build and deliver monthly reports to customers who have special services contracts.
- Guarantee every process is followed, and propose improvements where required.
- Accountable for the Team's KPIs achievement in a quarterly basis.
- Keep Team's attrition at its lower possible level.
- Be the local escalation level for Tech Support tickets submitted by local customers.
- Report Team's performance and status to the International Delivery Director.
- Plan the development on both technical and soft skills for the team members.
- Perform the quarterly performance review for the Delivery team.
- Have a 1:1 meeting with every team member in a quarterly basis to share with them their performance results and growth/development expectations.
- May be required to travel abroad for short periods of time.
**BASIC QUALIFICATIONS**
- Bachelor’s degree in computer science, engineering, or related field.
- PM Master’s degree is a plus.
**SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE**
- Bachelor's degree in IT, PM Master's degree is a plus.
- Strong communication and interpersonal skills (include negotiation).
- Written and verbal communication skills in Spanish and English (B2 or equivalent level at least).
- Leader in the use of IT methodologies, processes, and standards.
- Team management skills.
- Proven knowledge of Project/Portfolio Management's best practices.
- Ability to understand and present key information to internal and external stakeholders.
- Experience dealing with third-party contractors.
**DESIRABLE**
- PMP certification in good standing.
- 2 - 5 years of expertise as Delivery Manager.
- Foundation certifications in major cloud providers (Microsoft/Google/Amazon).
**Don’t forget to include your CV.**
Linkedin: LaraMiñones /HR Recruiter
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