Customer Delivery Manager

hace 2 días

San José, Costa Rica Catalina Marketing A tiempo completo

**Why Catalina?** Catalina delivers omni-channel solutions to our customers with a long-standing history of rich data assets, but our _greatest _asset is our people. Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful. When you join the Catalina team, you will be part of an inclusive environment that embraces flexibility, community involvement, work-life balance as well as opportunities to grow professionally.

**Our Team**

As the crucial link between Catalina’s internally facing production teams in Catalina’s Customer Delivery organization and externally facing Customer Success team in the Sales organization, the Delivery Assurance team builds strong customer relationships through our commitment to flawless campaign execution each time, every time. We work directly with both the people who create print and digital advertising campaigns on behalf of the nation’s largest CPG brands and grocery retailers and the people who bring them to life to ensure that we’re successfully and accurately executing and maximizing ROI. Ensuring quality and customer satisfaction are at the center of everything we do.

**Responsibilities**

The Customer Delivery Manager (CDM) is a client-facing role that is responsible for serving as the main point of communication between Catalina’s customers, key internal business teams (primarily Sales), and our production teams of Campaign Specialists and Advertising Operations. The CDM will be assigned to a specific book of business and will be responsible for thoroughly understanding the unique business strategy/objectives, campaign goals, and technical setup requirements across all channels, products, and services used by each of their customers. The role is focused on campaign spec collection, handoff for the execution as well as managing campaign timelines. Reporting to the Manager, Delivery Assurance, the CDM is ultimately responsible for translating the customer’s specific needs and requirements to the team setting up the customer’s campaigns in Catalina’s proprietary campaign management platforms. This position is considered a Position of Trust, under Costa Rican legislation.
- Responsibilities will include, but are not limited to:

- Manage, communicate, and monitor end-to-end campaign process, this includes, collecting program specifications and requirements so our production teams can setup the programs/products in different platforms, collaborating with the Creative Services team to request design campaign elements for our programs, requests/approvals from customers, ensure quality on our deliverables and provide handoff for execution.
- Serve as primary point of contact for questions and issues from Sales, Pre-Sales Support, and Customer Delivery teams.
- Provide expert-level knowledge and expertise on behalf of Catalina for all assigned accounts and across all relevant channels (including in-store print campaigns, digital advertising, Place-Based Media/Digital Out of Home campaigns, and others).
- Drive decision-making and actions to optimize media campaigns based on client-defined KPIs and leveraging best practices coupled with historical learnings.
- Own the creation and delivery of recommendations to effectively enhance the value stream process.
- Be the Voice of Partner (VOP) externally to clients and internally to Catalina stakeholders by serving as a partner knowledge source. Responsible for in-depth understanding of the customer’s strategic goals and objectives.
- Partner with graphic design team(s) to develop creative assets for campaign executions, sales presentations, strategic opportunities, and client meetings.
- Work autonomously with flexibility to own recommendations for campaign execution best practices.
- Actively participate as member of customer core account teams, joining kickoff and status calls for new and existing campaigns/projects as well as other key calls/meetings as needed.
- Maintain understanding of all media campaign management tools to serve as a client consultant and knowledge resource on system and targeting capabilities to align with specific campaign objectives.
- Partner with Commercialization and Solutions to define processes for executing new solutions. Own management of testing and piloting new solutions.
- Partner in troubleshooting and escalations to resolve campaign execution challenges and use these learning experiences to build SME knowledge.
- Constantly suggest and implement improvements to internal execution processes to deliver on our commitment to the highest standards of quality, timeliness, and value.
- Other duties as assigned.

**Qualifications**
- ** EDUCATION**: College degree required; marketing and business degrees preferred.
- ** EXPERIENCE**: Minimum 2 years of experience in Customer Delivery, Analytics, Sales Support, Account Management, or similar role required or minimum 3 years of relevant industry experience in Promotions, Advertising, Marketi

  • Customer Delivery Manager

    hace 7 meses

    San José, Costa Rica Catalina Marketing A tiempo completo

    **Why Catalina?** Catalina delivers omni-channel solutions to our customers with a long-standing history of rich data assets, but our _greatest _asset is our people. Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful. When you join the Catalina team, you will be part of an inclusive environment that...

  • Customer Delivery Manager

    hace 7 meses

    San José, Costa Rica Catalina Marketing A tiempo completo

    **Why Catalina?** Catalina delivers omni-channel managed media solutions to our customers with a long-standing history of rich data assets, but our **_greatest_** asset is our people. Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful. When you join the Catalina team, you will be part of an inclusive...

  • Customer Delivery Manager

    hace 2 meses

    San José, San José, Costa Rica Catalina Marketing A tiempo completo

    **Why Catalina?**We deliver tailored solutions to our clients through our expertise in data assets and commitment to excellence. Our guiding principles drive our success, and our team embodies a culture of flexibility, community involvement, and work-life balance.**Our Team**As the critical link between our production teams and customer success teams, the...

  • Customer Service Delivery Manager

    hace 2 días

    San José, San José, Costa Rica Convera A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Delivery Manager to join our team at Convera. As a key member of our organization, you will play a vital role in ensuring exceptional customer service delivery and driving business growth.Key ResponsibilitiesLead by example in promoting client-centricity and embed this ethos across the team,...

  • Cloud Delivery Manager

    hace 2 semanas

    San José, Costa Rica Temenos A tiempo completo

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We...

  • Delivery Manager

    hace 2 semanas

    San José, Costa Rica Noventiq A tiempo completo

    We are looking for a Delivery Manager to join our team. **JOB FUNCTIONS** - Lead the Delivery Team assigned for the Central America region. **RESPONSIBILITIES** - Maintain communications with other Delivery Teams located in other regions. - Be the next escalation level for any customer's requirement related to local projects. - Ensure the required...

  • Customer Project Delivery Lead

    hace 1 mes

    San José, San José, Costa Rica Splunk A tiempo completo

    Welcome to Splunk Professional Services, where we empower our customers to achieve enterprise resilience. We are seeking a highly organized and skilled Customer Project Delivery Lead to join our team.About UsSplunk is the key to enterprise resilience for 11,000+ organizations that use our Unified Security and Observability Platform. Our company culture...

  • Product Delivery Project Manager

    hace 3 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    Job OverviewWestern Union is transforming lives and communities by making financial services accessible to humans everywhere. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories.We're seeking an experienced Product Delivery Project Manager to play a crucial role in understanding Western Union...

  • IT Service Delivery Manager

    hace 1 día

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks a seasoned IT professional to assume the role of IT Service Delivery Manager. As a trusted advisor to our clients, you will provide expert guidance on optimizing their IT infrastructure through quality service delivery management.The successful candidate will serve as a liaison between Auxis and our clients, ensuring seamless delivery of...

  • Cloud Solutions Delivery Manager

    hace 2 meses

    San José, San José, Costa Rica Microsoft A tiempo completo

    About MicrosoftAt Microsoft, we believe in empowering every person and organization to achieve more. Our culture is built on respect, integrity, and accountability, and we're committed to innovation and collaboration.Job SummaryWe're seeking a Cloud Solutions Delivery Manager to join our Global Premier Support for Partners (PSfP) delivery organization. As a...

  • Delivery Manager

    hace 12 horas

    San José, Costa Rica Noventiq A tiempo completo

    **Noventiq is hiring!** Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers’ businesses, connecting 75,000+...

  • Support Delivery Manager

    hace 2 semanas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • IT Service Delivery Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About AuxisAuxis is a dynamic organization that excels in delivering high-quality IT services. As an Auxis team member, you will be part of a collaborative environment where expertise and innovation thrive.Job Title: IT Service Delivery ManagerWe are seeking a skilled and experienced IT Service Delivery Manager to join our team. This key role involves...

  • Solution Delivery Manager

    hace 2 meses

    San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is a leader in the telecommunications industry, driving innovation and connectivity worldwide. With a strong presence across the globe, we're shaping the future of technology and customer experiences.About the RoleWe're seeking an experienced Solution Delivery Manager to join our team. As a key member of our implementation team, you'll be...

  • Cybersecurity Support Manager

    hace 2 meses

    San José, San José, Costa Rica Sonicwall A tiempo completo

    We are seeking an experienced Cybersecurity Support Manager to lead our enterprise support global delivery team at SonicWall.As a member of our high-performance team, you will be responsible for enabling customer success with our award-winning network security products.The successful candidate will have:Bachelor's degree in Computer Science or equivalent5+...

  • Solution Delivery Manager

    hace 3 meses

    San José, San José, Costa Rica Microsoft A tiempo completo

    The LATAM Solution Assessment Manager plays a pivotal role in delivering valuable customer insights through supplier-led, Microsoft-approved Solution Assessments. These assessments utilize 1st and 3rd party discovery and visualized analysis tools to enable customer cloud migrations and modernizations.**Key Responsibilities:**Leadership and Team...

  • Technical Delivery Manager

    hace 2 meses

    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Key Responsibilities:As a Technical Delivery Manager at Hewlett Packard, you will be responsible for acting as a single point of contact for customers for all managed service elements in scope. You will participate in customer steering group meetings and advise on governance for HP.Deliverables:Gather customers' requirements and provide feedback.Effectively...

  • Cybersecurity Project Delivery Manager

    hace 6 horas

    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Our MissionPalo Alto Networks is a cybersecurity leader, dedicated to protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before.We are a company built on innovation, challenging and disrupting traditional methods to deliver exceptional results. We're seeking a skilled Cybersecurity Project Delivery...

  • Technical Service Delivery Manager

    hace 2 días

    San José, San José, Costa Rica Micro Focus A tiempo completo

    About Micro FocusMicro Focus is a leading enterprise software provider, delivering mission-critical solutions to keep the digital world running. Our customer-centric approach combines pragmatism, discipline, and innovation to meet the evolving needs of our customers.About the RoleWe are seeking an experienced Technical Service Delivery Manager to join our...

  • Strategic Customer Growth Manager

    hace 2 meses

    San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we empower every person and organization on the planet to achieve more. As a Strategic Customer Growth Manager, you will play a key role in building a future where customers come to us not only because of our industry-leading products and services but also because of our differentiated and connected customer experience.We are responsible for...