Customer Success Account Management- Manager
hace 2 semanas
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
As a Customer Success Account Management (CSAM) Manager, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth
This role has direct people management responsibility for CSAM’s, has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders.
Through their team the CSAM Manager is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
**Customer Relationship Management**
- Leads by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives (as appropriate).
- Customer Success Leadership - Customer Strategy and Growth
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account, promoting identified opportunities for growth.
Customer Success leadership - Consumption Leadership
- Coaches team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
**Customer Success Leadership - Delivery and program Management**
Manage a repeatable and predictable business by coaching Customer Success account Managers in creating robust Customer Success and delivery plans against their portfolio of customer projects and contract obligations, to increase velocity of achieving Customer objectives and accelerate Microsoft cloud consumption.
**Technical Relevance**
Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
**Qualifications**:
**Required/Minimum Qualifcations**:
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
**Additional or Preferred Qualifications**:
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- 5+ years relevant work experience within customer industry.
- 3+ year(s) people management experience.
- 3+ year(s) experience managing a consumption portfolio.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent Change Management certification.
-
Customer Success Account Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoThe **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...
-
Customer Success Account Management
hace 1 semana
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Manager, Customer Success
hace 4 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
-
Manager, Customer Success, Strategic Account
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...
-
Manager, Customer Success, Strategic Account
hace 4 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...
-
Customer Success Manager, Strategic Account Services
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo***NOT A PEOPLE MANAGER, THIS IS AN INDIVIDUAL CONTRIBUTOR ROLE*** The Strategic Account Services (SAS) organization is seeking a Customer Success Manager for our Time Bound Account Management team (TBAM) to shape the future of the program.The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store,...
-
Sr. Customer Success Manager, Strategic Account
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Enterprise Customer Success Manager
hace 3 semanas
San José, Costa Rica Cloudera A tiempo completoJob Description: The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model. This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation...
-
Manager, Customer Success Renewal Management
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team.As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision.You will collaborate with the Sales and Customer Success teams to help...
-
Sr. Manager, Customer Success
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers. - 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...
-
Sr. Customer Success Manager, Strategic Account
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...
-
Customer Success Account Mgmt
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Customer Success Account Mgmt
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Sr. Customer Success Manager, Strategic Account
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Manager, Customer Success Management
hace 7 días
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Customer Success Manager
hace 10 horas
San José, San José, Costa Rica Cisco Systems A tiempo completoThe Cisco Contact Center Business Unit is a global leader in contact center solutions.Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to cloud-delivered solutions, and...
-
Customer Success Manager, Strategic Account Services
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoExperience: 3+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.- Bachelor's degree or equivalent.- Goal Attainment: Demonstrated success identifying business...
-
Manager, Customer Success Management
hace 4 semanas
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to you!We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Manager, Customer Success Management
hace 3 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Manager - Inside Customer Success Management
hace 3 semanas
San José, Costa Rica Zscaler A tiempo completoCompany Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...