Manager - Inside Customer Success Management
hace 2 semanas
Company Description
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
**The Zscaler Sales Culture**
**Winning Technology and Products** -We offer the best technology and products for the cloud first world. We pioneered cloud security and continue to grow our 70B + TAM by releasing new products every year.
**Investing in People** - A well-funded and world-class Sales Strategy and Enablement Team to help you succeed. Sales process, practical methods and training to help you ramp faster and close larger deals as companies accelerate their move to the cloud.
**Supportive Leadership** - An industry leading leadership team with strong values, off the chart business acumen that will help you succeed quickly, while providing mentorship and career growth.
**Competitive; We Play to Win** - We are playing in a rapidly growing TAM and huge market mega-shifts that leads directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.
**Job Description**:
The **Manager Inside Customer Success Management **will report to the **Director, Customer Success** and will run the team providing world-class post-sales account management to Zscaler's largest accounts. You will manage the team that directly interacts with our existing clients, identifies ways that Zscaler’s service can improve their business and be responsible for demonstrating and driving that value towards customers in EMEA. The CSM Manager will establish excellent cross-functional relationships with other Zscaler leaders to ensure that all Zscaler services are deployed in a manageable and supportable way. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a general understanding of Cloud & Network transformation along with Cyber Threats, Internet protocols is required.
The CSM Manager will play a key role in driving customer success, optimization, and upsell of new business opportunities by qualifying and nurturing the installed base in support of our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.
The mission of Zscaler's Customer Success department is to transform the way our customers work, to lead them through their digital transformation, and support their business outcomes. Improve Experience for our customers, and their users, to get the best user experience while maximizing security in a global environment. Through world-class technical engagement, and ensuring our customers get the best out of the technology.
Engagement, a partner with our customers and partners, be their trusted advisors and turn them into raving fans of Zscaler
**Responsibilities/What You’ll Do**
- Manage, hire and enable a team of CSMs
- Provide input to the organization's strategic initiatives and drive these with the team
- Develop KPIs to support the strategic initiatives
- Establish operational objectives and work plans and delegates assignments to subordinates
- Drive behavior, motivate, and above all, support the existing CSM team - coach them, contribute to customer pursuits, get your hands dirty - whatever it takes.
- Develop the team through training and certification
- Develop and nurture customers to become Brand Ambassadors on behalf of Zscaler
- Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realization from Zscaler platform
- Deliver Service Review presentations Onsite to align Zscaler services with customer business initiatives and priorities
- Demonstrate a fundamental understanding of Zscaler’s technology and articulate the advantages of our solution against competitors.
- Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers
- Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers
- Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.
**Qualifications**:
**Responsibilities/What You’ll Do**
- Manage, hire and enable a team of CSMs
- Provide input to the organization's strategic initiatives and drive these with the team
- Develop KPIs to support the strategic initiatives
- Establish operational objectives and work plans and delegates assignments to subordinates
- Drive behavior, motivate, and above all, support the existing CSM team - coach them, contribute to customer pursuits, get y
-
Manager - Inside Customer Success Management
hace 3 semanas
San José, San José, Costa Rica Zscaler A tiempo completoCompany DescriptionWith more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce...
-
Customer Success Account Management- Manager
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Manager, Customer Success Management
hace 3 semanas
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Manager, Customer Success Renewal Management
hace 4 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team. As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision. You will collaborate with the Sales and Customer Success teams to...
-
Manager, Customer Success
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the overall...
-
Manager, Customer Success
hace 3 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....
-
Manager, Customer Success
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As Manager of Customer Success, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision. You...
-
Manager, Customer Success
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As Manager of Customer Success, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision. You...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completoCustomer Success Manager (Remote in Costa Rica)We are looking for an experienced Customer Success Manager (CSM) for a large, global US based B2B Software company. This role will focus on ensuring customers' success by enhancing the customer lifecycle journey, driving adoption of the company's technology, managing support escalations and renewals. The Primary...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Cisco Systems A tiempo completoThe Cisco Contact Center Business Unit is a global leader in contact center solutions. Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to clouddelivered solutions, and...
-
Customer Success Manager
hace 1 semana
San José, Costa Rica CommandLink A tiempo completo**About Command|Link** Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors...
-
Customer Success Renewal Manager
hace 6 días
San José, Costa Rica Smartsheet A tiempo completoAs **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica CommandLink A tiempo completoAbout Command|LinkCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In...
-
Customer Success Renewal Manager
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoAs Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years professional experience with a focus in relationship management and negotiation skills Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Strong organizational skills including prioritizing, scheduling, time management,...
-
Associate Customer Success Manager
hace 2 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Associate Customer Success Manager
hace 2 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Success Account Manager
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Associate Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...
-
Customer Success Account Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
