Inside Customer Success Manager

hace 4 días

San José, Costa Rica Zscaler A tiempo completo

Company Description

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

**Job Description**:
Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.

The mission of Zscaler's Customer Success department is to transform the way our customers work, to lead them through their digital transformation, and support their business outcomes. Improve Experience for our customers, and their users, to get the best user experience while maximizing security in a global environment. Through world-class technical engagement, and ensuring our customers get the best out of the technology.
Engagement, a partner with our customers and partners, be their trusted advisors and turn them into raving fans of Zscaler

**Responsibilities**
- Be the **“Post Sales Relationship Manager” & “Trusted Advisor**” for our Customers with a focus on **Adoption, Retention & Experience**:

- Demonstrate a **fundamental understanding of**Zscaler **Technology **and articulate **VALUE** of our solution against competitors.
- ** Understand & Align with Customer’s Business Objectives, their basic environment, Roadmap, Pain Points to Strategize their Success**:

- ** Own Customer Life Cycle** & **Account Management** - from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on **building a Relationship** of Trust & Transparency
- Deliver **Quarterly Reviews**, **Product Updates, Check-in’s **etc, (via web or onsite to reinforce) to re-enforce **Zscaler Value**, and identify **Expansion & Experience Opportunities**:

- ** Escalation Management, Stakeholder Management** (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams.
- Consistently meet and exceed the set **Engagement & Transformational Goals**

**Qualifications**:

- You are a **Pro-active** self-starter, **Prescriptive** with attention to detail & an excellent **Relationship Builder**:

- Possess **Excellent Communication, Listening & Articulation Skills** - Able to effectively converse with all levels of stakeholders
- ** Flair of Security & NW Fundamentals** such as Firewalls, Proxies, and Web Security Gateways, ability & to Scale on Technology
- ** Organized**, **Adaptable Team Player**, ability to **Prioritize** and work in a fast-paced, goal-oriented environment
- Displays Highest levels of **Professionalism & Integrity** - at all times
- Professional NW/Security Certifications or background would be an advantage

**Education and Experience**
- Bachelor’s/Engineering/Equivalent Degree
- 3-8 years as CSM/ Sales/Pre-Sales/Account Management or Support Experience

Additional Information

LI- KN1

**What You Can Expect From Us**:

- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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