Customer Success Manager
hace 3 días
Customer Success Manager
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.
Aruba Global Services is a fast growing part of Aruba’s business, providing support, high touch services, and customer success services for the entire Aruba product portfolio. We are on the leading edge of Aruba’s transformation around Software as a Service, proactive and automated customer engagement, and personalized, mobile and digital next generation customer experiences.
**_ Job Family Definition:_**
The Customer Success Manager (CSM) holds a key role in the customers’ digital transformation journey. Partners with HPE account team’s strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio.
The CSM is on a mission to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment. The CSM is responsible for delivering enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.
Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.
Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE’s portfolio reach within each customer, while delivering incremental business value and an outstanding experience.
**_ Management Level Definition:_**
Join us and make your mark
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?
Then let’s stay connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
**Job**:
Services
**Job Level**:
Specialist
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
-
Manager, Customer Success
hace 7 meses
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....
-
Manager, Customer Success
hace 1 día
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....
-
Customer Success Manager
hace 2 meses
San José, San José, Costa Rica Zenoti A tiempo completoAt Zenoti, we empower our clients to deliver exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and exceed their expectations.Key Responsibilities:Build strong customer relationships and identify opportunities to drive growth and...
-
Customer Success Manager
hace 6 meses
San José, Costa Rica CommandLink A tiempo completo**About Command|Link** Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors...
-
Customer Success Renewal Manager
hace 6 meses
San José, Costa Rica Smartsheet A tiempo completoAs **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Manager, Customer Success Management
hace 7 meses
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Associate Customer Success Manager
hace 6 meses
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Associate Customer Success Manager
hace 7 meses
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Success Account Management- Manager
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Manager
hace 1 mes
San José, San José, Costa Rica TIBCO A tiempo completoAt Cloud Software Group, we are seeking a highly skilled Customer Success Manager to lead our team in strategic retention efforts. This role is responsible for overseeing the customer onboarding process, identifying expansion opportunities, and cultivating customer advocacy. The ideal candidate will have a proven track record of driving customer success and...
-
Customer Success Specialist
hace 2 meses
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo**Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...
-
Customer Success Portfolio Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout ServiceNowAt ServiceNow, our technology empowers organizations to innovate and succeed in today's digital landscape. We are a team of passionate individuals who share a common goal: to help our customers achieve their objectives.Estimated Salary RangeThe estimated annual salary for this position is $175,000 - $225,000, depending on location and...
-
Global Customer Success Program Manager
hace 2 días
San José, San José, Costa Rica Splunk A tiempo completoUnlock Your Potential as a Global Customer Success Program Manager at SplunkSplunk is pioneering the digital world, creating a safer and more resilient environment for all. As a trusted partner to leading enterprises, we utilize our unified security and observability platform to safeguard their digital systems. Our people are the driving force behind...
-
Customer Success Account Manager
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Strategist
hace 1 mes
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAt ServiceNow, we empower our customers to achieve their business goals through innovative technology and exceptional customer success.As a Customer Success Manager at ServiceNow, you will play a critical role in ensuring our customers derive maximum value from our products.We are seeking a highly motivated and experienced professional to join our team as a...
-
Enterprise Customer Success Manager
hace 1 mes
San Francisco, Heredia, Costa Rica ServiceNow A tiempo completoAt ServiceNow, we're shaping the future of work.We're a team of innovators, thinkers, and problem solvers who are passionate about helping our customers succeed. We believe in creating an environment that fosters collaboration, creativity, and growth.As an Enterprise Customer Success Manager, you'll play a critical role in driving customer success and...
-
Manager, Customer Success Renewal Management
hace 7 meses
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team. As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision. You will collaborate with the Sales and Customer Success teams to...
-
Customer Success Manager, Digital
hace 7 meses
San José, Costa Rica SentinelOne A tiempo completo**About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
Sr. Customer Success Manager, Strategic Account
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...
-
Customer Success Manager, Strategic Account Services
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryThe Customer Success Manager role with Amazon Support Services Costa Rica Srl is a dynamic opportunity for a skilled professional to drive business growth and customer satisfaction. This position is responsible for building and executing strategic joint business plans with key sellers, providing customized insights and recommendations to enhance...