![Smartsheet](https://media.trabajo.org/img/noimg.jpg)
Manager, Customer Success
hace 2 semanas
Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.
As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision. You will collaborate with the Sales and Marketing and Customer Excellence Global Shared Services teams to help drive growth of our business across our Emerging customer segment. This role is responsible for driving successful product usage, customer engagement and retention leveraging a scaled customer success strategy.
You will report to a Director of Customer Success based in Boston, Massachusetts - US.
**You Will**:
- Hire, manage and develop a team of Customer Success professionals
- Meet or exceed Net Retention targets at an individual and team level as applicable
- Set expectations and build engagement with internal team members, grow a strong collaborative team and foster career growth for the group
- Drive the execution to onboard, enable, and expand usage and revenue within our customer base
- Use data to track performance, forecast retention, and create customer insight
- Partner with Sales, Marketing, Support, Professional Services, to deliver a consistent customer journey that drives positive customer satisfaction, referrals, account retention and growth
- Build/refine programs and initiatives to drive continuous improvement and scale
- Bring innovative ideas to the group to help drive the next stages of the business
- Drive operational excellence across the Customer Success team
- Accomplish other tasks as assigned
**You Have**:
- Strong leadership, business development, organization, team building and management, communication (verbal, written and presentation), and interpersonal skills
- Experience working in a fast-paced, high growth software company
- 2+ years working in a leadership capacity
- 4+ years of Customer Success, Account Management, or Technical Account Management experience, preferably within Enterprise SaaS
- Passion and demonstrated ability for mentoring and team growth
- Demonstrated ability to lead a Customer Success or Account Management team
- Outstanding multi-task management skills across a varied set of responsibilities
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements
- Experience and success partnering across departments
- Willing to travel periodically based on customer and business need
- Bachelors (BA/BS) degree required
- Strong command of English language both oral and written (C1+ and above)
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**About Smartsheet**
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
BI-Remote
LI-Remote
-
Manager, Customer Success
hace 4 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the...
-
Manager, Customer Success
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the overall...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completoCustomer Success Manager (Remote in Costa Rica)We are looking for an experienced Customer Success Manager (CSM) for a large, global US based B2B Software company. This role will focus on ensuring customers' success by enhancing the customer lifecycle journey, driving adoption of the company's technology, managing support escalations and renewals. The Primary...
-
Manager, Customer Success
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As Manager of Customer Success, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision. You...
-
Manager, Customer Success
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As Manager of Customer Success, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision. You...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Cisco Systems A tiempo completoThe Cisco Contact Center Business Unit is a global leader in contact center solutions. Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to clouddelivered solutions, and...
-
Customer Success Manager
hace 6 días
San José, Costa Rica CommandLink A tiempo completo**About Command|Link** Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica CommandLink A tiempo completoAbout Command|LinkCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In...
-
Customer Success Renewal Manager
hace 3 días
San José, Costa Rica Smartsheet A tiempo completoAs **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Renewal Manager
hace 3 meses
San José, Costa Rica Smartsheet A tiempo completoAs Customer Success Renewal Manager , you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Renewal Manager
hace 4 semanas
San José, Costa Rica Smartsheet A tiempo completoAs Customer Success Renewal Manager , you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Manager, Customer Success Management
hace 3 semanas
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years professional experience with a focus in relationship management and negotiation skills Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Strong organizational skills including prioritizing, scheduling, time management,...
-
Customer Success Renewal Manager
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoAs Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Manager
hace 2 semanas
San José, Costa Rica Arkose Labs A tiempo completoThe mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential...
-
Associate Customer Success Manager
hace 1 semana
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Associate Customer Success Manager
hace 2 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Success Account Management- Manager
hace 3 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Associate Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...
-
Customer Success Account Manager
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...