Customer Success Manager
hace 2 semanas
The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.
**Position Summary**:
Your primary role on the Arkose Labs team is to partner directly with our top customers to develop a strategic direction for success. Through relationship building, value confirmation, and technical consulting, you will help customers meet their security goals and business objectives. As a Customer Success Manager, you will be responsible for enhancing the customer experience and driving business growth, ensuring high customer satisfaction and return on investment. You will be a people connector central to driving success for our customer's security initiatives across the Arkose Labs organization through close alignment with Engineering, Data Science, and Product.
As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention, helping to make the internet a safer place every day.
**Primary Responsibilities**:
- Being the central contact point for the customer and cross-functional teams to encourage team and account growth
- Advocating security best practices for the customers to drive product adoption and business growth
- Identifying expansion opportunities, managing renewal risk, and guiding customers through the renewal process in partnership with sales
- Being the central point of contact for security products and leading the integrated account team to deliver customer success
- Partnering with the business to deliver consistent high quality service and keep customers engaged
- Identifying service enhancements and potential problems to ensure continuous improvements to customer security posture
- Communicating with internal, external customers and partners to share information and deliverables
**Must Haves**
- Demonstrate experience with account management, customer success, and/or consulting services in a technical environment
- Have experience managing and delivering technical customer projects successfully
- Experience with enterprise technology sales, including value confirmation, scoping, and/or renewals.
- Demonstrate excellent communication and presentation skills and an ability to build trusting relationships with customers
- Have a basic understanding of development and web infrastructure operations
- Demonstrated experience providing Level I & II technical support
- Ability to quickly learn and support new technologies
- Prior experience in a customer-facing role preferably within a SaaS organization
- Self-motivated with demonstrated problem-solving skills
- Strong attention to detail
- Team player, willing to learn, research and teach others
- Excellent written and verbal communication skills
- Strong work ethic, professional integrity, and customer focus with a winning attitude
**Nice to Haves**
- Have 8+ years of relevant experience
- Bachelor's degree in Computer Science, MIS, Engineering, or its equivalent
- Background in customer-facing cybersecurity
**Why Arkose Labs?**
The unique opportunity to join an early stage, high growth startup with pioneering technology built by an ambitious team who are passionate about their product and love coming to work every day.
The chance to work with some of the biggest names in the market such as Microsoft, Paypal, EA, Github, Twitch, Roblox, Twilio and Minecraft.
You will be a part of a diverse and high performing environment that values and recognizes your contributions and unique perspectives and experience: we value what you bring to the culture.
We hire the best and value integrity, excellence, respect, inclusion, and collaboration.
We value:
- People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
- Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
- Customer Focus. We empathize with our customers and obsess about solving their problems
- Execution with precision, professionalism and urgency
- Security. It's the lens through w
-
Manager, Customer Success
hace 4 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the...
-
Manager, Customer Success
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the overall...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completoCustomer Success Manager (Remote in Costa Rica)We are looking for an experienced Customer Success Manager (CSM) for a large, global US based B2B Software company. This role will focus on ensuring customers' success by enhancing the customer lifecycle journey, driving adoption of the company's technology, managing support escalations and renewals. The Primary...
-
Manager, Customer Success
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....
-
Manager, Customer Success
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As Manager of Customer Success, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision. You...
-
Manager, Customer Success
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As Manager of Customer Success, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision. You...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Cisco Systems A tiempo completoThe Cisco Contact Center Business Unit is a global leader in contact center solutions. Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to clouddelivered solutions, and...
-
Customer Success Manager
hace 6 días
San José, Costa Rica CommandLink A tiempo completo**About Command|Link** Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica CommandLink A tiempo completoAbout Command|LinkCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In...
-
Customer Success Renewal Manager
hace 3 días
San José, Costa Rica Smartsheet A tiempo completoAs **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Renewal Manager
hace 3 meses
San José, Costa Rica Smartsheet A tiempo completoAs Customer Success Renewal Manager , you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Renewal Manager
hace 4 semanas
San José, Costa Rica Smartsheet A tiempo completoAs Customer Success Renewal Manager , you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Manager, Customer Success Management
hace 3 semanas
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years professional experience with a focus in relationship management and negotiation skills Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Strong organizational skills including prioritizing, scheduling, time management,...
-
Customer Success Renewal Manager
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoAs Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Associate Customer Success Manager
hace 1 semana
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Associate Customer Success Manager
hace 2 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Success Account Management- Manager
hace 3 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Associate Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...
-
Customer Success Account Manager
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
