Sr. Customer Success Manager, Strategic Account

hace 5 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelor’s degree
- 4+ years professional experience with a focus in relationship management and negotiation skills
- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.
- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines and expertise in Excel.
- Demonstrated ability in learning tools and processes, effectively utilizing them for service delivery.
- Strong service mindset and ability to use metrics to measure service levels.
- Strong written and verbal communication skills.
- Proficiency in composing concise, accurate and appropriately targeted responses.

Job summary

**This is an Individual Contributor role, not a Manager role**

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to help shape the future of the program. The Senior Customer Success Manager role is focused on driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of service through strategic insights and relentlessly high operational standards. In this role, you will be the influencer building and executing strategic joint business plans with your Selling Partners and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities.

ROLES AND RESPONSIBILITIES

Customer Success Managers are responsible for driving Selling Partner business growth and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include, but are not limited to:
Selling Partner Support and Business Growth
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience
- Deliver timely, accurate and professional operational support to all Selling Partners within a specified SLA.
- Drive results in a cross-functional environment.
- Oversee key activities that are underway for a Selling Partner, including following up and escalating as appropriate to get resolution in a timely manner.
- Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures.

Selling Partner Relationship Management
- Build strong relationships with your Selling Partners; be a trusted advisor and the single Point of contact for their issues, questions, requests, escalations, and concerns.
- Liaise with other internal departments as necessary to resolve Selling Partner issues and questions quickly and with high quality.
- Teach Selling Partners how to be more successful on Amazon through education on available tools, policies, and relevant growth opportunities leveraging related Amazon programs and products.

Program Process Excellence
- Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
- Assist with the definition and design of tools, standard operating procedures and processes of Selling Partner Services.
- Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.
- 4+ years’ experience in account management, sales, sales operations, marketing, buying, or customer service or publicity agencies.
- E-commerce experience preferred
- Program management and Scrum experience
- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong attention to detail and excellent problem-solving skills.



  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryThe Customer Success Manager role with Amazon Support Services Costa Rica Srl is a dynamic opportunity for a skilled professional to drive business growth and customer satisfaction. This position is responsible for building and executing strategic joint business plans with key sellers, providing customized insights and recommendations to enhance...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Customer Success Manager to join our Amazon Support Services Costa Rica SRL team. In this role, you will be responsible for leading a team of Strategic Account Managers, driving business growth, and developing strategies to achieve organizational goals.About the Role:The ideal candidate will have 6+...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Webhelp A tiempo completo

    We are seeking an experienced Strategic Account Growth Manager to join our team. This role is responsible for driving revenue growth and expanding existing customer relationships in the Costa Rica region.As a Strategic Account Growth Manager, you will be accountable for achieving sales targets while delivering exceptional customer experiences. You will work...

  • Customer Success Manager

    hace 2 semanas


    San José, San José, Costa Rica Syniverse A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in this exciting role. As a Regional Account Expert, you will be responsible for developing strategic relationships with our clients and ensuring their success with our products.Key ResponsibilitiesBecome the trusted advisor for assigned clients, providing expert guidance...


  • San José, San José, Costa Rica Hr Strategic Solutions A tiempo completo

    OverviewHr Strategic Solutions is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer success team, you will play a crucial role in ensuring our customers achieve their goals and maintain a positive experience with our services.


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are looking for a highly skilled Sr. Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl.About the Role:This is an Individual Contributor role that requires a strong client management background with a keen ability to leverage data to identify and prioritize the right inputs and outputs to deliver value and growth for our...


  • San José, San José, Costa Rica Kellogg Company A tiempo completo

    About the RoleThe Strategic Account Manager will be responsible for overseeing a key account, developing strategies to drive profitable and sustainable results, and managing customer relationships to achieve business objectives. This role requires expertise in selling, negotiating, and managing complex customer situations.Key ResponsibilitiesDevelop and...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job DescriptionCompany Overview: As a strategic partner of Amazon, we are committed to providing exceptional support services to our sellers. Our team works closely with Amazon's internal stakeholders to drive growth and success for our clients.Job Summary: We are seeking an experienced Sr. Strategic Account Manager to join our team in Costa Rica. The...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing, scheduling, time...

  • Account Manager

    hace 7 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    3+ years of sales or account management experience - 3+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree. - Proficiency on English Language (Written and Spoken). - Experience using analytical, sales, and productivity tools. Account Manager - 3+ years professional experience. Senior Account Manager - 4+ years professional experience with a focus in relationship management and negotiation skills. Manager, Account Management - 2+ years...


  • San José, San José, Costa Rica Hewlett Packard A tiempo completo

    About the RoleThis is an exciting opportunity for a seasoned Business Development Manager to join our team at Hewlett Packard, driving strategic account growth and ensuring overall success.Key ResponsibilitiesDevelop and execute account business plans and customer success strategies in collaboration with sales teams.Lead account kick-offs by identifying...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....