Sr. Strategic Account Manager, Strategic Account
hace 2 semanas
4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.
- Bachelor's degree or equivalent.
- Advanced English level (oral and written).
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
- Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
This is an Individual Contributor role.
As a Sr. Strategic Account Manager, you’ll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses. On a day-to-day basis, this looks like building and executing strategic joint business plans; exploring innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers; and operational improvement opportunities.
You possess strong client management skills with the keen ability to leverage data to identify and prioritize the right inputs and outputs to deliver value and growth for our sellers. You can manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond your portfolios. Above all, you should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. You are agile, inventive, and an advocate for your sellers’ experiences in the Amazon store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.
Key job responsibilities
- Analyze data and trends to identify, action, and/or influence long term in order to maximize potential for your assigned portfolio of Sellers.
- Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. - Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.
- Act as a thought leader in defining success criteria, understanding business needs of Sellers, and improving team efficiency in an ever-changing business environment
San Jose, CRI
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
- Program/project management and Scrum experience
- Effective communication and presentation skills
-
Sr. Strategic Account Manager, Strategic Account
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying...
-
Sr. Strategic Account Manager, Strategic Account
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying...
-
Sr. Strategic Account Manager, Strategic Account Services
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoThis is an Individual Contributor role.As a Sr. Strategic Account Manager, you'll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses.On a day-to-day basis, this looks like building and executing strategic joint business plans; exploring innovative ways to identify and execute new selection,...
-
Sr. Customer Success Manager, Strategic Account
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Sr. Customer Success Manager, Strategic Account
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Sr. Customer Success Manager, Strategic Account
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Account Management, Strategic Account Services
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree. - Proficiency on English Language (Written and Spoken). - Experience using analytical, sales, and productivity tools. Account Manager - 3+ years professional experience. Senior Account Manager - 4+ years professional experience with a focus in relationship management and negotiation skills. Manager, Account Management - 2+ years...
-
Account Management, Strategic Account Services
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree.- Proficiency on English Language (Written and Spoken).- Experience using analytical, sales, and productivity tools.Account Manager- 3+ years professional experience.Senior Account Manager- 4+ years professional experience with a focus in relationship management and negotiation skills.Manager, Account Management- 2+ years managing a team of...
-
Manager, Account Management, Strategic Account
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience: - 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers. - 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations. - Demonstrated success managing a...
-
Account Growth Specialist
hace 4 días
San José, San José, Costa Rica Hr Strategic Solutions A tiempo completoJob Summary:We're seeking an Account Growth Specialist to join our team at Hr Strategic Solutions. This role is perfect for someone who excels in customer-facing environments and has a passion for driving business growth through effective relationships.Key Responsibilities:Provide exceptional customer service, addressing account-related inquiries,...
-
Manager, Account Management, Strategic Account
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience:- 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.- Demonstrated success managing a...
-
Manager, Account Management, Strategic Account
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience:- 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.- Demonstrated success managing a...
-
Sr. Customer Success Manager, Strategic Account
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...
