Delivery Manager

hace 4 semanas


San José, Costa Rica Noventiq A tiempo completo

**Noventiq is hiring**

Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers’ businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions.

With a turnover of US$ 1.1 billion in the fiscal year of 2021, Noventiq is currently one of the fastest-growing companies in the sector. In October 2021, the company "Softline Holding plc" got its primary listing on the London Stock Exchange (LSE:SFTL). Noventiq’s growth is underpinned by its three-dimensional strategy to expand its geography, portfolio and sales channels. The strategy is supported by Noventiq's active approach to M&As, enabling the company to take advantage of the ongoing consolidation in the industry.

We are looking for a **Delivery Manager** to join our team.

**JOB FUNCTIONS**
- Lead the Delivery Team assigned for the Central America region.

**RESPONSIBILITIES**
- Maintain communications with other Delivery Teams located in other regions.
- Be the next escalation level for any customer's requirement related to local projects.
- Ensure the required resources are available for every service offered to customers.
- Validate and approve every commercial proposal related to services; report validated proposals in a weekly basis to the local Country Manager.
- Build and deliver monthly reports to customers who have special services contracts.
- Guarantee every process is followed, and propose improvements where required.
- Accountable for the Team's KPIs achievement in a quarterly basis.
- Keep Team's attrition at its lower possible level.
- Be the local escalation level for Tech Support tickets submitted by local customers.
- Report Team's performance and status to the International Delivery Director.
- Plan the development on both technical and soft skills for the team members.
- Perform the quarterly performance review for the Delivery team.
- Have a 1:1 meeting with every team member in a quarterly basis to share with them their performance results and growth/development expectations.
- May be required to travel abroad for short periods of time.

**BASIC QUALIFICATIONS**
- Bachelor’s degree in computer science, engineering, or related field.
- PM Master’s degree is a plus.

**SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE**
- Bachelor's degree in IT, PM Master's degree is a plus.
- Strong communication and interpersonal skills (include negotiation).
- Written and verbal communication skills in Spanish and English (B2 or equivalent level at least).
- Leader in the use of IT methodologies, processes, and standards.
- Team management skills.
- Proven knowledge of Project/Portfolio Management's best practices.
- Ability to understand and present key information to internal and external stakeholders.
- Experience dealing with third-party contractors.

**DESIRABLE**
- PMP certification in good standing.
- 2 - 5 years of expertise as Delivery Manager.
- Foundation certifications in major cloud providers (Microsoft/Google/Amazon).

**What we offer**:

- Working in an international environment with a team all over the globe in more than 65+ countries;
- An inspiring corporate culture with an ability to grow and develop every day;
- Fascinating compensation package with advantages from motivation programs (Long-Term Employee Partnership Program (LTEPP) and Employee Share Purchase Program (ESPP).

Linkedin: LaraMiñones /HR Recruiter


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