Service Delivery Director

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

**Job Summary**

Auxis is looking for a seasoned Service Delivery Director to join our team. As a key member of our leadership team, you will be responsible for ensuring seamless delivery of services to our clients. Your expertise in process improvement, leadership, and staff development will drive our business forward.

**Key Responsibilities:**

  • Lead cross-functional teams to deliver projects and initiatives that meet or exceed client expectations.
  • Collaborate with the customer service manager to develop and implement strategies to improve service delivery and customer satisfaction.
  • Develop and maintain relationships with key stakeholders, including clients and internal teams.
  • Conduct regular performance reviews and provide feedback to team members.

**Requirements:**

  • 5+ years of experience in a leadership role with a proven track record of driving business growth and improving processes.
  • Excellent communication and negotiation skills.
  • Ability to work in a dynamic environment and adapt to changing priorities.
  • Experience with project management tools and methodologies.


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