Customer Service Director North America

hace 5 días


San Francisco, Heredia, Costa Rica Huntsman A tiempo completo
Job Summary

The Customer Service Director North America is a leadership position responsible for overseeing the customer service operations across the North American region. This role will be based in San Jose, Costa Rica and report directly to the Supply Chain Director.

About Huntsman

Huntsman Corporation is a global leader in the production of differentiated and specialty chemicals. With over 9,000 associates worldwide and more than 70 manufacturing facilities across 30 countries, we offer a diverse portfolio of career opportunities.

Key Responsibilities
  • Lead the customer service team to ensure high-quality service delivery to our North American customers.
  • Develop and implement business improvement initiatives to enhance customer satisfaction and loyalty.
  • Coach and develop direct reports to achieve individual and team goals.
  • Foster strong relationships with internal stakeholders to align strategic and operational goals.
  • Manage and resolve complex customer issues through root cause analysis and effective problem-solving.
Requirements
  • Bachelor's Degree in Technical or Business-related field.
  • 7+ years of experience in leading customer service teams, preferably in the North American region.
  • Proven track record of driving business improvement and enhancing customer satisfaction.
  • Strong leadership and interpersonal skills, including conflict management.
  • Excellent organizational and analytical skills, with ability to make accurate decisions.
What We Offer

We are committed to creating a positive and inclusive work environment that recognizes and rewards individual contributions. As a valued member of our team, you can expect:

  • A competitive compensation package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.


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