Customer Service Management and Improvement Specialist
hace 7 días
**Job Description**
Huntsman Corporation is a leading global manufacturer and marketer of differentiated and specialty chemicals. We offer a range of career opportunities, including customer service management.
We are seeking an experienced Customer Service Team Leader to join our Americas Region team. The ideal candidate will have a strong background in customer service management and a proven ability to drive business growth through process improvement and employee development.
**Responsibilities:**
- Lead a team of customer service representatives, responsible for delivering high-quality service to customers across North, Central, and South America.
- Develop and execute strategic plans to improve customer satisfaction, reduce complaints, and increase revenue growth.
- Collaborate with cross-functional teams to drive process improvements, resolve complex issues, and implement new technologies.
- Foster a culture of continuous learning and development, ensuring that employees have the skills and knowledge needed to succeed in their roles.
**Requirements**
- 5+ years of experience in customer service management or a related field.
- Proven track record of success in leading high-performing teams and driving business growth.
- Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, with ability to build strong relationships with internal and external stakeholders.
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