Customer Service Operations Expert
hace 1 semana
**Process Improvement Specialist**
We are seeking an experienced Process Improvement Specialist to join our team at Equifax. The ideal candidate will have experience in process analysis, data migration, and customer service.
**Key Responsibilities**
- Ensure quality of services delivered to our clients by following established processes and policies.
- Handle complaints in a highly professional manner.
- Take the extra mile to engage partners and resolve customer issues.
**Requirements**
- High School Diploma or equivalent required.
- English language proficiency level B2 or higher.
- 1+ years of experience in customer service, preferably in a Shared Services environment.
- Excellent communication and negotiation skills.
**Preferred Qualifications**
- Experience working with Excel or Google Sheets.
- 6 months or more of experience in AP/T&E positions within a Shared Services Environment.
- University degree in Finance, Accounting, or Business Administration.
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