Customer Service Operations Expert

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

**Process Improvement Specialist**

We are seeking an experienced Process Improvement Specialist to join our team at Equifax. The ideal candidate will have experience in process analysis, data migration, and customer service.

**Key Responsibilities**

  • Ensure quality of services delivered to our clients by following established processes and policies.
  • Handle complaints in a highly professional manner.
  • Take the extra mile to engage partners and resolve customer issues.

**Requirements**

  • High School Diploma or equivalent required.
  • English language proficiency level B2 or higher.
  • 1+ years of experience in customer service, preferably in a Shared Services environment.
  • Excellent communication and negotiation skills.

**Preferred Qualifications**

  • Experience working with Excel or Google Sheets.
  • 6 months or more of experience in AP/T&E positions within a Shared Services Environment.
  • University degree in Finance, Accounting, or Business Administration.


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