Technical Services Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Vmware A tiempo completo

**Our Mission**

We are dedicated to supporting our customers and helping them succeed in their operations. As a Technical Support Level 1 Engineer on the VMware Compute North/South America Team, you will play a critical role in this mission.

**Responsibilities**

You will be responsible for resolving customer technical issues and supporting the newer members of the team.

Key strengths for this role would be motivation, keen to learn, strong customer service, and technical problem-solving skills, someone who embraces challenges.

**Required Skills**

- Fluent written and verbal communication skills in English

- Experienced in troubleshooting Windows (MCSE/MCP)

- Experience with Server Management Software (HP Insight Manager, IBM Director, Dell Open Manage)

- Experience in troubleshooting Linux or UNIX and providing technical support to customers

- Experience in LAN/WAN environments

- Experience with kernel (Linux) or registry (Windows) configuration and debugging

- Experience with trouble-shooting hardware-related issues

- Experience Troubleshooting Operating system support

- Experience Performance troubleshooting

- Working knowledge of Microsoft Systems

- Willingness to work in a 24x7 environment. Flexible to work evening/night hours and weekends long term if required.



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