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Technical Support Specialist for E-Delivery Services
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**About the Role**
We are seeking a skilled Technical Support Specialist to join our team as a Support Technician for E-Delivery Services.
This is an 'Edge' role, which means you will primarily work outside of a traditional office environment. Our Global Operations team prioritizes putting customers and partners first by developing a workforce that is inclusive, strategic, and collaborative.
We strive to uphold HPE's values: partnering, innovating, and acting. Our organization plans, sources, and provides quality customer and partner experiences.
**Key Responsibilities:**
- Compile key metrics and review performance on a regular basis, identifying opportunities for improvement.
- Analyze support queues to prioritize and provide solutions on escalations and urgent requests.
- Provide guidance to lower support levels on case resolutions.
**Requirements:**
- First-level university degree or equivalent experience.
- 2-4 years of experience in a technical function.
- Intermediate English skills.
- BASIC knowledge of SAP.
- Demonstrated analytical skills.
- Strong written and verbal communication skills; mastery in English and local language.
- Good interpersonal skills.
- Troubleshooting skills.
- Microsoft Office skills (Excel, PowerPoint, etc.).
- BASIC understanding of project management methodology.
**What We Offer:**
- A competitive salary and extensive social benefits.
- A diverse and dynamic work environment.
- Work-life balance and support for career development.
- An amazing life inside the element.
Hewlett Packard Enterprise is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
