Partner Service Delivery Coordinator

hace 20 horas


San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise advances the way people live and work, driving innovation and digital transformation for our customers. Our new organization, HPE Pointnext, brings together expertise to advise, integrate, and accelerate customer outcomes. We empower our team members to make an impact while fostering a culture that is unconditionally inclusive. Whether you're looking for an internship or starting your professional career, at HPE you'll collaborate on projects that challenge and inspire you.

Job Scope/Summary

We are seeking a talented Partner Service Delivery Intern to support partner cases in Salesforce. Key responsibilities include:

  • Delivering operational trainings to partners
  • Main point of contact for partner enquiries, providing end-to-end ownership and support
  • Maintaining close working relationships with assigned accounts
  • Ensuring accurate financial warranty claims where applicable
  • Driving high-quality customer satisfaction in service delivery to customers

Key Deliverables/Acountabilities

• Strict adherence to HPE procedures and policies

Working Relationships

Internal:
  Partner Solution Center
  GEO/Country/Tower teams
  WW Partner Delivery

External:
  Channel Partners Representatives

Education (Degree) and Professional Experience Required

Current university students preferred. General administrative experience is advantageous.

Other Requirements

Fluent written and verbal English skills. Fluency in other European languages is beneficial.

Personal Skills and Qualities

Experience working in diverse multicultural environments. Focus on details, ability to analyze data, strong communication and presentation skills, self-motivation, and teamwork.

Technical Skills

Proficient in common Office products: Outlook, Word, Excel, Access, PowerPoint, etc.

We offer a competitive salary and extensive social benefits, work-life balance, and opportunities for career development. We strive to create an inclusive environment where we can continue to innovate and grow together.



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