Service Delivery Expert
hace 1 día
At Straumann Group, we develop innovative dental implant and orthodontic solutions that transform lives.
We empower our employees to question the status quo and drive change in the industry.
We deliver evidence-based innovation while promoting a culture of diversity, teamwork, and exceptional customer experience.
About the Role
This Service Delivery Expert role is responsible for ensuring seamless communication with providers and account representatives.
The ideal candidate will be able to handle issues, provide insights, and ensure a best-in-class experience.
Responsibilities include tracking all communication, changes to provider cases, and issues via various tools and software.
Key Responsibilities:
- Proactively reach out to providers and account representatives to address concerns and provide support.
- Maintain accurate records of all communication and changes to provider cases.
- Continuously update knowledge on orthodontics, industry trends, and company processes.
- Achieve weekly productivity, efficiency, and satisfaction goals.
- Collaborate cross-functionally with other departments to deliver exceptional service.
- Stay up-to-date on relevant information through team and company meetings.
Requirements
To succeed in this role, you will need:
- 1+ years of experience providing customer services or support.
- High School diploma or equivalent.
- Fluency in English.
Preferred Qualifications
We are looking for candidates who can:
- Work effectively in a fast-paced team environment.
- Demonstrate strong interpersonal and written communication skills.
- possess basic computer skills, including Microsoft Office.
- Read and interpret training documents, safety rules, and procedural documents in English.
- Show a customer-oriented mindset and ability to work cross-functionally.
Compensation and Benefits
The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.
Benefits include comprehensive health insurance, retirement plans, and opportunities for professional growth and development.
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