Senior Sales Account Representative

hace 1 día


San José, San José, Costa Rica Bma Group A tiempo completo

Job Overview

The Bma Group is seeking a skilled Senior Sales Account Representative to join our team. As a key member of our sales department, you will be responsible for building and maintaining relationships with existing customers, identifying new business opportunities, and driving sales growth.

Main Responsibilities:

  • Make outbound follow-up calls to existing customers to qualify leads and sell products and service contracts.
  • Closing a medium volume of sales orders.
  • Sales are of medium complexity, and the sales representative performs a consultative role for the customers.
  • Emphasize features and benefits of represented products/services.
  • Provide accurate quotes, and ensure correct credit terms and vendor information is in database.
  • Meet or exceed all quotas and activity objectives in assigned territory.
  • Use sound judgment and discretion when making decisions that affect the business unit, such as appropriate and timely escalation, adjusting margins or providing discounts to close a sale.
  • Provide high-quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
  • Actively profile all customers and use effective telephone selling skills to promote client products, service programs, and systems.
  • Build the customer/prospect database by profiling and capturing relevant customer and product information.
  • Recommend improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
  • Maintain most up-to-date knowledge on products and programs.
  • Actively participate in assigned sales training, lectures, presentations, and meetings.
  • Make 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes.

Requirements:

  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to listen attentively and foster two-way dialogue.
  • Able to maintain a positive attitude in the face of criticism, rejection, or failure.
  • Able to provide courteous, timely service when addressing questions and concerns.
  • Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.
  • High school diploma/GED plus the established minimum requirements for the position.
  • Language: 100% proficiency in English.

Working Conditions:

This position is located in a professional, office environment. Occasional non-standard work hours or overtime as business requires. Some travel may be required.



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