Technical Support Professional
hace 4 días
At Auxis, we're seeking an experienced Technical Support Professional to join our Infrastructure and Operations team. This role is customer-facing and involves providing support to internal Product teams, as well as troubleshooting minor issues, triaging, and escalating to the appropriate teams.
Responsibilities:
- Monitor status pages and alert internal teams, external clients, and community members of third-party issues
- Create, maintain, and update documentation for various support issues and runbooks
- Analyze support queues to identify knowledge gaps or request types and update accordingly
- Regularly report on outstanding and in-progress issues to support and infrastructure teams
Requirements:
- Bachelor's degree in Computer Science or equivalent work experience
- 3+ years of relevant technical experience, preferably in highly secure, high-availability environments
- Exceptional collaboration skills in a team environment
- Experience with Jira Service Desk or other service desks, Confluence, and Wikis
- Familiarity with DNS technologies, AWS services (EC2, RDS, ELB, VPC, Lambda, API Gateway, DynamoDB, CloudWatch), Container technologies, and Git on GitHub or GitLab
- Shell scripting experience in Bash or Python
- Excellent English communication skills, written and spoken
- Experience working in a highly visible support role and with widely distributed teams
We offer a competitive salary range of $80,000 - $110,000 per year, depending on location and experience. If you're passionate about delivering exceptional support and are eager to contribute to a dynamic team, please apply.
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