Cybersecurity Support Professional

hace 2 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
Job Overview

At IBM, you'll have the opportunity to work with a wide range of security technologies and collaborate with top experts in the field. As a Support Engineer, you'll be part of our WW Support team, providing critical support to users and working on complex problem-solving scenarios.

We're seeking an experienced professional with strong technical skills and excellent communication abilities. If you're passionate about cybersecurity and enjoy being challenged, this could be the perfect role for you.

About This Role

This position requires hands-on experience with Linux operating systems (Red Hat Preferred), understanding of networking concepts, and ability to troubleshoot system performance issues. You'll need to possess excellent problem-solving and communication skills, as well as fluency in English.

Your key responsibilities will include:

  • Providing support to users and resolving technical issues in a timely manner
  • Analyzing customer problems and service requests using troubleshooting techniques and tools
  • Maintaining detailed records of daily interactions with customers and reported issues
  • Increasing personal technical knowledge by reading trade publications and diagnostics information

You'll also have opportunities to grow professionally and expand your knowledge in the ever-evolving cyber security realm. We encourage collaboration and continuous learning within our team.

Benefits

As an IBM employee, you'll enjoy a comprehensive benefits package, including opportunities for career growth, training, and professional development. You'll be part of a diverse and inclusive environment where everyone has a voice and contributes to shaping our future.



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