Customer Support Professional
hace 3 semanas
We are a consulting and outsourcing company based in the heart of Heredia, Costa Rica. Our team is dedicated to providing exceptional business support and service to our clients.
Job SummaryWe are seeking a highly skilled Customer Support Professional to join our team. As a key member of our contact center, you will be responsible for delivering outstanding customer experiences through various communication channels.
Key Responsibilities- Provide professional and pleasant phone support to customers and stakeholders.
- Communicate effectively with department management, colleagues, and customers.
- Process inbound and outbound calls efficiently and accurately.
- Document calls in our system in a timely and accurate manner.
- Meet performance, quality, and operational metric standards.
- Exhibit kindness, compassion, and approachability in all interactions.
- Suggest ideas for positive changes in department policies and procedures.
- Adhere to our
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