Customer Support Professional with Fintech Experience

hace 1 mes


San Francisco, Heredia, Costa Rica Tebra A tiempo completo
About the Role

The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers, by answering general inquiries and offering solutions.

Your Area of Focus
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Assist customers with their questions about completing materials needed for moving through our payment processing underwriting or other payments risk-related processes.
  • Conduct research and communicate with customers to validate the identity of businesses applying for access to Tebra's payment processing services.
  • Escalate concerns about the validity of a business' identity or general candidacy for using Tebra's payment processing services.
  • Respond promptly to customer inquiries regarding Tebra's payments processing products or services.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of Tebra's payment process.
  • Ensure customer satisfaction and provide professional customer support.
Your Professional Qualifications
  • 12-month minimum experience in Customer Support or in Customer Support for a SaaS company- ideally, Fintech with an emphasis on financial risk management.
  • Demonstrated professional and friendly demeanor with customers.
  • English Communication Skills – oral and written.
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with tech support – desirable.

We estimate the salary for this role to be around $**65,000 - $80,000 per year**, depending on your location and level of experience. This compensation package reflects the value we place on our employees' skills and dedication to delivering exceptional results. We also offer a range of benefits, including a wellness and childcare subsidy, a University/Education discount, and access to resources like Fitness and LifeWorks Employee Assistance Program.



  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleWe're seeking a skilled Customer Support Representative to provide top-notch assistance to our clients in the Fintech industry.As a key member of our team, you'll be responsible for delivering accurate and timely resolutions to customer inquiries, ensuring their satisfaction with our services.Your expertise will help us maintain a positive...


  • San Francisco, Heredia, Costa Rica Gft Technologies Se A tiempo completo

    About GFT Technologies Se:We are a global information services company that powers opportunities to create a better world. Our clients rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction.Our team is dedicated to delivering exceptional customer service and solving client business needs....


  • San Francisco, Heredia, Costa Rica Qualfon A tiempo completo

    Are you passionate about delivering exceptional customer experiences?We are seeking a talented Customer Support Professional to join our team at Qualfon, where you will play a vital role in helping individuals pursue their career goals and creating opportunities for growth.As a Customer Support Professional, your primary responsibility will be to research...


  • San Francisco, Heredia, Costa Rica People Working Corp A tiempo completo

    About People Working CorpWe are a consulting and outsourcing company based in the heart of Heredia, Costa Rica. Our team is dedicated to providing exceptional business support and service to our clients.Job SummaryWe are seeking a highly skilled Customer Support Professional to join our team. As a key member of our contact center, you will be responsible for...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    Unlock better healthcare as a Customer Support Specialist at Tebra, the digital backbone for practice well-being. With Kareo and PatientPop now united under one roof, we're building the future of well-being together.About the RoleWe're seeking a highly skilled and empathetic professional to provide exceptional support to our customers. As a Customer Support...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleAs a Customer Experience Advocate, you will play a pivotal role in driving customer satisfaction and retention for Tebra's Loyalty Team. Your key responsibility will be to analyze quantitative and qualitative customer metrics to identify early indicators of potential cancellations and proactively address customer issues through outbound...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleWe're looking for a skilled Customer Experience Manager to join our Loyalty Team. As a key member of our team, you'll be responsible for delivering outstanding customer support to our clients. This involves analyzing quantitative and qualitative customer metrics to identify potential cancellations and making proactive calls to address customer...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the OpportunityWe're looking for a dedicated and results-driven Customer Experience Manager to join our Loyalty Team. As a key member of our team, you'll be responsible for delivering exceptional customer support, identifying areas for improvement, and developing solutions to retain our valued clients.Your Key ResponsibilitiesProactively address...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    IntroductionAt IBM, we're constantly pushing the boundaries of innovation and technology. As a Database Support Professional, you'll be part of a team that's shaping the future of data management.Your Role and ResponsibilitiesIn this position, you'll provide expert technical support for clients using IBM Db2 Analytics Accelerator for z/OS. You'll work...


  • San Francisco, Heredia, Costa Rica Workday A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Integration Support Analyst to join our team. As a key member of our global support organization, you will be responsible for delivering an exceptional user experience to our customers.This role requires strong technical skills, excellent communication abilities, and a passion for...


  • San Francisco, Heredia, Costa Rica Movate Inc A tiempo completo

    About Movate Inc.">We are a dynamic company committed to providing exceptional customer experiences through our innovative approach and expert team. Estimated Salary: $50,000 - $65,000 per annumDescription of the Job Role:This is an exciting opportunity to join Movate Inc. as a Technical Support Professional. As a key member of our customer service team,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is a leading global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society.We are proud to be an Equal Opportunity and Affirmative Action employer, dedicated to creating a thriving, inclusive, and diverse team where people love their work and love working together.The ideal...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job SummaryThe Senior Customer Experience Representative will provide exceptional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.Key Responsibilities:Respond to high-volume inbound calls daily,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock the Power of Data with ExperianWe are seeking a highly skilled Technical Support Professional to join our Experian Data Quality (EDQ) North America Professional Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive issue resolution and providing timely support.About the...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleWe are seeking a dedicated Customer Support Advocate to join our team at Tebra. As a key member of our support department, you will play a vital role in shaping our product and processes by serving as a customer advocate.Key Responsibilities:Provide exceptional customer support to our clients with their Tebra products and services.Troubleshoot...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Overview">We are seeking a highly skilled Customer Service Professional to join our team at Experian. As a key member of our customer support team, you will play a vital role in empowering consumers and clients with data management solutions.About the Role">In this role, you will provide exceptional customer service by processing information in response...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the Role:We are seeking a highly skilled Customer Experience Strategist to join our team at Databricks.Job Description:In this role, you will work with our largest strategic accounts to provide exceptional customer support experience. You will be responsible for managing one or multiple accounts simultaneously, project managing all open support cases...


  • San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    About UsPts Consulting Services is a leading provider of customer-centric solutions, committed to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Support Specialist to join our team. The successful candidate will provide top-notch support to our clients, addressing inquiries and...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Job TitleCustomer Service RepresentativeAbout the JobThis is a full-time position in our office environment, responsible for delivering exceptional customer service to our clients.About UsThe Straumann Group is a leading company in the dental industry, committed to innovation and customer satisfaction.Job DescriptionWe are seeking a highly skilled Customer...