Customer Support Professional with Fintech Experience
hace 6 días
The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers, by answering general inquiries and offering solutions.
Your Area of Focus- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Assist customers with their questions about completing materials needed for moving through our payment processing underwriting or other payments risk-related processes.
- Conduct research and communicate with customers to validate the identity of businesses applying for access to Tebra's payment processing services.
- Escalate concerns about the validity of a business' identity or general candidacy for using Tebra's payment processing services.
- Respond promptly to customer inquiries regarding Tebra's payments processing products or services.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of Tebra's payment process.
- Ensure customer satisfaction and provide professional customer support.
- 12-month minimum experience in Customer Support or in Customer Support for a SaaS company- ideally, Fintech with an emphasis on financial risk management.
- Demonstrated professional and friendly demeanor with customers.
- English Communication Skills – oral and written.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with tech support – desirable.
We estimate the salary for this role to be around $**65,000 - $80,000 per year**, depending on your location and level of experience. This compensation package reflects the value we place on our employees' skills and dedication to delivering exceptional results. We also offer a range of benefits, including a wellness and childcare subsidy, a University/Education discount, and access to resources like Fitness and LifeWorks Employee Assistance Program.
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