Amazon Support Services Costa Rica SRL
hace 1 mes
We are seeking a highly motivated and organized Account Representative to join our US Inbound Sales team in Costa Rica. As an Account Representative, you will play a critical role in supporting the US Self-Service Recruitment Sales team in launching newly registered selling accounts. Your primary goal will be to identify and generate qualified opportunities for the US-based ARs that you support.
Key Responsibilities- Manage your lead pipeline, prioritize high-value opportunities, and help them work towards their Amazon launch
- Lead detailed Discovery calls to ensure proper qualification of new opportunities
- Update and maintain client interactions and contact information within Salesforce
- Present decision makers with high-level value props for Selling on Amazon, Fulfillment by Amazon, and Advertising programs
- Dive deep into challenges that are preventing Selling Partners from launching, including enrollment in Brand Registry, upload of Product Catalog, and Brand/Category approvals
- Collect Voice-of-Seller Anecdotes and document pain points to help programmatically identify and remove blockers to Selling on Amazon
- Implement detection mechanisms for high sales potential early in the seller journey, so that SSR can better prioritize outreach efforts at scale
- BA/BS degree or equivalent experience (Equivalent being 4+ years sales support or sales operations experience in e-commerce, SaaS, cloud or a related industry)
- 2+ years of professional experience in customer-facing roles
- Experience documenting client interactions in Salesforce or another CRM
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- English Fluency (written and verbal)
- 5+ years' sales support or sales operations experience
- Experience prospecting, qualifying, and cold-calling companies
- Advanced Salesforce.com experience including the development of dashboards and reports
- Working knowledge of eCommerce business models, online marketing tactics, direct competitive landscape, and the key value-added differentiators within Amazon's offerings
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