Amazon Support Services Representative
hace 2 meses
We are seeking a highly skilled and customer-focused Selling Partner Support Associate to join our team at Amazon Support Services Costa Rica SRL. As a key member of our Selling Partner Support team, you will play a critical role in providing exceptional support to Amazon's Selling Partners, ensuring their success on our platform.
Key Responsibilities- Provide timely and effective support to Selling Partners via phone, email, and chat, resolving issues and concerns in a professional and courteous manner.
- Utilize strong problem-solving skills to diagnose and resolve complex technical and operational issues, escalating systemic and process defects as needed.
- Collaborate with internal stakeholders to ensure seamless communication and issue resolution.
- Document all Selling Partner interactions and information according to standard operating procedures in our system.
- Stay up-to-date with Amazon's policies, procedures, and best practices to provide accurate and informed support to Selling Partners.
- Fluent in English and Spanish, with excellent written and verbal communication skills.
- Strong technical skills, with experience using Microsoft Office applications and internet browsers.
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
- Excellent time management and prioritization skills, with a high degree of flexibility.
- Strong customer focus, with a commitment to driving excellence in Associate and Selling Partner experience.
- 6+ months experience in a customer service or contact center environment.
- Business acumen in areas of e-commerce and retail.
At Amazon Support Services Costa Rica SRL, we are committed to providing exceptional support to our Selling Partners, enabling their success on our platform. We are a customer-obsessed team, striving for the perfect customer interaction every time. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
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