Amazon Support Services Representative

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Selling Partner Support Associate to join our team at Amazon Support Services Costa Rica SRL. As a key member of our Selling Partner Support team, you will play a critical role in providing exceptional support to Amazon's Selling Partners, ensuring their success on our platform.

Key Responsibilities
  • Provide timely and effective support to Selling Partners via phone, email, and chat, resolving issues and concerns in a professional and courteous manner.
  • Utilize strong problem-solving skills to diagnose and resolve complex technical and operational issues, escalating systemic and process defects as needed.
  • Collaborate with internal stakeholders to ensure seamless communication and issue resolution.
  • Document all Selling Partner interactions and information according to standard operating procedures in our system.
  • Stay up-to-date with Amazon's policies, procedures, and best practices to provide accurate and informed support to Selling Partners.
Requirements
  • Fluent in English and Spanish, with excellent written and verbal communication skills.
  • Strong technical skills, with experience using Microsoft Office applications and internet browsers.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Excellent time management and prioritization skills, with a high degree of flexibility.
  • Strong customer focus, with a commitment to driving excellence in Associate and Selling Partner experience.
Preferred Qualifications
  • 6+ months experience in a customer service or contact center environment.
  • Business acumen in areas of e-commerce and retail.
About Us

At Amazon Support Services Costa Rica SRL, we are committed to providing exceptional support to our Selling Partners, enabling their success on our platform. We are a customer-obsessed team, striving for the perfect customer interaction every time. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.



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