Amazon Support Services Costa Rica SRL: Customer Success Manager

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

About the Role


We are seeking a highly motivated and experienced Customer Success Manager to join our team at Amazon Support Services Costa Rica SRL. As a Customer Success Manager, you will be responsible for recruiting and managing Seller relationships, supporting the growth of Sellers' businesses, and driving key improvement initiatives and projects.



Key Responsibilities



  • Recruiting Sellers and managing Seller relationships by championing their needs at Amazon
  • Supporting the growth of Sellers' businesses by adding selection and programs, and delivering on key business opportunities for Sellers
  • Supporting key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
  • Working with Sellers to improve operational aspects of their business in providing a great consumer experience
  • Identifying specific prospects/partners to approach, communicating the specific value proposition for their business, and establishing long-term, successful partnerships
  • Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets


About the Team


The International Seller Services organization develops solutions that enable sellers around the world, including the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, and order management functions necessary for sellers to manage their business online at Amazon.



Basic Qualifications



  • 2+ years of sales or account management experience
  • 2+ years of digital advertising and client-facing roles experience
  • Experience with Excel
  • Experience analyzing data and best practices to assess performance drivers


Preferred Qualifications



  • Experience analyzing key open issues and resolution metrics for each of the managed accounts
  • Experience market or product research


About Amazon Support Services Costa Rica SRL


Amazon Support Services Costa Rica SRL is a leading provider of customer success solutions for businesses around the world. We are committed to helping our clients achieve their goals and grow their businesses through our innovative solutions and expert support.



Why Join Our Team?


At Amazon Support Services Costa Rica SRL, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients' businesses.



How to Apply


If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you




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