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hace 2 meses
We are seeking a highly skilled and customer-focused Selling Partner Support Associate to join our team at Amazon Support Services Costa Rica SRL. As a key member of our support team, you will be responsible for providing exceptional support to Amazon's Selling Partners, ensuring their success on our platform.
Key Responsibilities- Provide timely and effective support to Selling Partners via phone, email, and chat channels.
- Identify and resolve customer issues, escalating complex problems to senior support specialists as needed.
- Document all customer interactions and information according to standard operating procedures.
- Collaborate with cross-functional teams to resolve technical and operational issues.
- Stay up-to-date with Amazon's policies, procedures, and best practices to provide accurate and informed support.
- Fluent in English and Spanish, with excellent written and verbal communication skills.
- Strong problem-solving and analytical skills, with the ability to work in a fast-paced environment.
- Ability to multitask and prioritize tasks effectively, with a high degree of flexibility.
- Experience in a customer-facing role, preferably in e-commerce or retail.
- Strong technical skills, including proficiency in Microsoft Office applications and internet browsers.
As a Selling Partner Support Associate at Amazon Support Services Costa Rica SRL, you will have the opportunity to work with a dynamic and supportive team, develop your skills and expertise, and make a real impact on our customers' success. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
