Seasonal Amazon Support Specialist
hace 3 semanas
Job Summary
We are seeking a Seasonal Leave and Accommodation Support Associate to join our team at Amazon Support Services Costa Rica Srl.
About the Role
The Seasonal Leave and Accommodation Support Associate will be responsible for providing exceptional customer service and support to Amazon employees globally, handling inquiries related to leave, disability, and accommodation.
Responsibilities
- Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high degree of problem-solving and customer obsession.
- Receive and resolve Leave, Disability, and Accommodation inquiries primarily via phone and chat contact channels.
- Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries.
- Resolve inquiries holistically by referring to available documentation and escalating when necessary.
- Build customer trust through empathetic, personalized conversations.
- Respond to employees impacting issues that may arise during the leave event.
- Use high judgment, critical thinking, and rationale to balance process adherence with employee needs.
Requirements
3-4+ years of contact center or equivalent experience. Detail-oriented with ability to analyze, problem solve, organize, and manage multiple priorities. Basic knowledge or previous experience in US Federal and State Leave of Absence and Accommodations laws. Ability to manage confidential and sensitive employee information.
Work Environment
This is a seasonal opportunity with an assignment duration of eleven (11) months based on business needs. Seasonal employees may not qualify for specific benefits and time off options based on their employee classification.
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