Research Specialist, International Seller

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo
Job Description:

We are seeking a Research Specialist to join our Amazon Support Services Costa Rica Srl - B20 team. As a Research Specialist, you will be responsible for leading user research projects and collaborating with cross-functional teams to drive business growth.

Key Responsibilities:
• Identify the best research methods to answer questions about our users based on research questions, timeline, and resourcing.
• Define and execute a comprehensive research roadmap, communicating and refreshing it regularly to ensure relevancy.
• Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.
• Develop a deep understanding and empathy for our Selling Partners across diverse audiences, including designers, PMs, engineers, and business leaders.

Requirements:
• 3+ years of experience leading user research projects with demonstrated impact.
• Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
• 3+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
• 3+ years of experience with research methods, including field research/ethnography, usability and human factors evaluation, concept evaluation techniques, formative research, large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products.
• Ability to design and lead participatory design workshops.

Education and Experience:
• BS or MS in Human Factors, Human-Computer Interaction, Cognitive Engineering, or similar.
• Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Experience in a highly agile/scrum environment. - Ability to work in a startup environment.
• Human-centered/human factors research or other experience from a technical field, such as software development, systems management, or similar.
• Experience delivering human factors and human-centered research to deliver cloud financial management digital tools.
• Meets/exceeds Amazon's leadership principles requirements for this role.
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