Research and Development Specialist, International Seller Growth

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo
Key Responsibilities:
  1. Identify and apply best human-centered research methods to answer questions on Amazon users based on research goals, timeline, and resources.
  2. Develop and execute a comprehensive research roadmap, regularly communicating and refreshing it to ensure relevancy.
  3. Analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.
  4. Cultivate a deep understanding and empathy for Amazon Selling Partners across diverse audiences, including designers, product managers, engineers, and business leaders.
Requirements:
  • 3+ years of experience leading User Research projects with demonstrated impact.
  • A portfolio demonstrating past work experience and deliverables, such as study plans, reports, and personas.
  • 3+ years of experience managing all stages of research design, including study design, test creation, recruiting, moderation, analysis, and reporting.
  • Familiarity with research methods, including field research, usability and human factors evaluation, concept evaluation techniques, formative research, large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products.
About the Role:

This position is open to candidates who can work out of San Jose, Costa Rica.

The ideal candidate is a passionate and pragmatic visionary who can gather and synthesize customer data, behaviors, motivations, and preferences to propose new solutions.

They should be experienced at combining qualitative and quantitative data and practices, able to tell a cohesive story with their findings, and possess excellent communication, presentation, interpersonal, and analytical skills.


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