Amazon Research Specialist
hace 1 mes
About the Role
We are seeking an experienced Research Specialist to join our International Seller Growth organization at Amazon Support Services Costa Rica SRL - B20. This role will focus on helping us grow our product using Seller Insights that will become a co-pilot in the growth journey of tens of thousands of Sellers as they sell on Amazon.
The ideal candidate is a passionate and pragmatic visionary who can gather and synthesize customer data, behaviors, motivations, and preferences to propose new solutions. You should have excellent communication, presentation, interpersonal, and analytical skills, with the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
Key Responsibilities:
- Identify best human-centered research methods (quantitative and qualitative) to answer questions on our users based on research questions, timeline, and resourcing.
- Define and execute a comprehensive research roadmap; communicate and refresh on a regular basis to ensure relevancy.
- Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.
Requirements:
- 3+ years of proven success leading User Research projects with demonstrated impact.
- A portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
- Experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
- Experience with research methods including: field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products.
Preferred Qualifications:
- BS or MS in Human Factors, Human-Computer Interaction, Cognitive Engineering, or similar.
- Experience in a highly agile/scrum environment.
- Ability to work in a startup environment.
- Human-centered/human factors research or other experience from a technical field, such as software development, systems management, or similar.
Salary Range: $80,000 - $120,000 per year, depending on location and experience.
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