Multilingual Call Center Representative

hace 4 semanas


Santa Cruz, Costa Rica Transunion A tiempo completo
Job Overview

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in Costa Rica. This is a remote position that requires excellent communication skills, both written and verbal, in English and Spanish.

About the Role

The successful candidate will be responsible for answering inbound phone calls from customers and consumers who use our Tenant and Employment (T&E) services to screen individuals for rental housing and employment opportunities.

Key Responsibilities:
  • Provide exceptional customer service and support to clients and consumers
  • Utilize knowledge of T&E products, services, and tools to respond to customer inquiries
  • Maintain a high level of knowledge regarding T&E business processes and procedures
  • Collaborate with QA and team leaders to improve individual performance and ensure high-quality work product
  • Manage aux time usage and adherence to schedules
Requirements

To be successful in this role, you will need:

  • 1-3 years of experience in an operations job role, including inbound voice customer care/support
  • Highest level of formal schooling for the specific region (High School Diploma)
  • Excellent Spanish verbal, written, and interpersonal communication skills, with a good command of English
  • Must be self-motivated and a self-starter
  • Demonstrate attention to detail in all work completed
What We Offer

We offer a competitive salary of $35,000 per year, plus benefits and opportunities for career growth and development.



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