Genesys Cloud Contact Center Developer

hace 1 mes


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo
Overview

Thermo Fisher Scientific is a leading company in the scientific community, empowering our customers to make the world healthier, cleaner and safer. We're seeking an experienced Genesys Cloud Contact Center Developer to join our team.

Job Description

We're looking for a skilled developer with 5+ years of experience supporting Genesys Engage components hosted on Windows servers and 3+ years of demonstrated experience in Genesys Cloud CX. The ideal candidate will have proven ability using GAX, Genesys Administrator, and Genesys Configuration manager to add/update Agent objects and routing objects.

The successful candidate will be responsible for designing, staging, configuring, implementing, and supporting Voice and E-Services components of Genesys Engage. They will also collaborate with business partners for requirement gathering, design, development, and implementation of Genesys Cloud contact center solution end-to-end.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Our salary range for this position is $110,000 - $140,000 per year.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Experience with contact center technologies (e.g., ACD, Reporting, call routing, workforce management)
  • Demonstrated knowledge of Genesys components and knowledge on Genesys T-Server for Avaya, eServices (Multimedia) routing components (UCS, IXN, ESJ), URS, Statserver, and WDE 8.x
  • Strong speaking and writing skills to collaborate with diversified business groups
Benefits

We offer a dynamic work environment, opportunities for professional growth, and a chance to make a meaningful impact. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Job Title: IT Operations Center Cloud EngineerAbout Us:Thermo Fisher Scientific is a global leader in serving science, with innovative solutions and technologies that make a real difference to our customers' lives. We are passionate about making significant contributions to the world by supporting scientific research, patient care, and industrial...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Job Description:We are seeking a highly skilled Strategic Capacity Planning Lead to join our team at Thermo Fisher Scientific. As a key member of our Commercial Operations team, you will play a crucial role in monitoring and reporting on customer journeys to simplify them and unlock organizational scale.About the Role:In this exciting opportunity, you will...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    As a Cloud Cybersecurity Architect at Thermo Fisher Scientific, you will be responsible for designing and implementing secure cloud solutions that protect our global network environment. This role requires a strong understanding of cloud security principles, technologies, and industry standards.**Key Responsibilities:**- Develop and implement cloud security...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Job SummaryThermo Fisher Scientific is seeking a skilled IT Operations Center Administrator to join our team. This role will be responsible for maintaining and upgrading systems to ensure a secure and updated environment.Maintain and upgrade systems to ensure a secure and updated environment.Play a key role in Thermo Fisher's digital transformation by...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    Job DescriptionWe are seeking an experienced Enterprise Analytics Solutions Developer to join our team at Transunion. As a key member of our analytics team, you will design, develop, and deploy large-scale analytics products and platforms using cutting-edge technologies.Key Responsibilities:Design and development of full-stack solutions using Java, React,...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    At TransUnion, we're seeking a highly skilled Bilingual Voice/Chat Representative to join our team in a remote position. As a key member of our Consumer Operations Support department, you will be responsible for providing exceptional customer service to our consumers via phone and chat.**Job Summary:**We are looking for a talented individual who can...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Back-end Developer to join our team at Transunion. This is an exciting opportunity for a talented professional to take on a key role in delivering high-quality software solutions.Key ResponsibilitiesDesign and develop complex back-end systems, ensuring scalability, reliability, and...

  • Database Developer II

    hace 2 meses


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    **Job Title:** Database Developer IIExplore a Career in Database DevelopmentAt Thermo Fisher Scientific, we're a smart, driven team that's passionate about exploration and discovery. We're investing heavily in R&D, giving our people the resources and opportunities to make significant contributions to the world.Key Responsibilities:Learn and use cutting-edge...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, we are seeking a highly skilled Sr. Enterprise Capacity Planning Analyst to join our team.About the RoleThis exciting opportunity involves monitoring and reporting on customer journeys to simplify them and unlock organizational scale by building robust reporting that leads to actionable insights.This role directly supports the...


  • Santa Ana, Costa Rica Nitel A tiempo completo

    **work hours**:Monday - Friday, 9am - 6pm CT **the position** We pride ourselves on our amazing team, the driving force behind our growth and our awesome brand. As a member of the Managed Services Center (MSC) team, you will provide support for our customers complex networks. This support will include active monitoring of the customers networks, proactive...

  • Systems Engineer

    hace 1 semana


    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific is seeking a highly skilled Systems Engineer to manage and maintain our Microsoft Exchange and Teams environments. As a key member of our Global Messaging Services team, you will be responsible for administering MS Exchange objects, troubleshooting mail flow issues, and performing on-premise Exchange server maintenance and...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    About the RoleAt Thermo Fisher Scientific, we are seeking a highly skilled Global Messaging Systems Engineer to join our team. As a key member of our IT department, you will be responsible for managing Microsoft Exchange systems, including Exchange Online and on-premise environments.The ideal candidate will have a minimum of 5 years of experience...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    TransUnion is seeking a Product Management Integration Specialist to join our Marketing Solutions team, focused on partner integrations.We are looking for an expert who can define and execute their product vision, working with customers, partners, internal stakeholders, engineers, and other product managers.The Product Management Integration Specialist will...


  • Santa Cruz, Costa Rica Transunion A tiempo completo

    Welcome to TransUnion, a leading provider of credit and risk management solutions. We are seeking a highly skilled Multilingual Support Representative to join our team in this exciting role.We offer a competitive salary of $40,000 - $60,000 per year, depending on experience, plus benefits and opportunities for career growth.About the Role:This is a remote...


  • Santa Ana, Costa Rica IGS ASISTENCIA, S.A. A tiempo completo

    **EXPERIENCIA**: - Mínimo 2 años en supervisión de equipos de ventas en Telemarketing. - Tener experiência en banca, seguros, etc. - Tener experiência en empresas de call center. **FUNCIONES**: - Asegurar el cumpliendo de las expectativas de llamadas diarias, contacto efectivo y ratio de venta - Asegurar la calidad en la venta, mediante estrategias...


  • Lindora-Santa Ana, Costa Rica cecorsa A tiempo completo

    Trabajo en Lindora en Santa Ana Bachiller en Secundaria, estudiante de Administracion Empresas Manejo de Office Intermedio 2 años de experiencia como Asesor de Ventas, experiencia en servicio al cliente y ventas, inventarios, cierres de cajas, deseable experiencia en telecomunicaciones (telefonía). Manejo de Office, acostumbrado a utilizar diferentes...


  • Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    Position Summary:The Senior Accounting Analyst plays a crucial role in the Record to Report department, focusing on processing general, complex, and critical accounting activities. This position demands high analytical skills, specialized training, and decision-making in situations with high complexity.Main Responsibilities:• Perform accounting activities,...

  • Inside Sales Rep

    hace 6 meses


    Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** Opportunity analysis. - Work with Global OEM partners. - Gathers and assesses customer technical needs. - Identifies related needs (lead generation, opportunity expansion). - Identifies site-specific parameters and constraints that impact the solution. - Identifies probable competition. - Solution Planning and Design. - Solicits...

  • Inside Sales Rep

    hace 6 meses


    Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** Opportunity analysis. - Work with Global OEM partners. - Gathers and assesses customer technical needs. - Identifies related needs (lead generation, opportunity expansion). - Identifies site-specific parameters and constraints that impact the solution. - Identifies probable competition. - Solution Planning and Design. - Solicits...


  • Santa Ana, Costa Rica Ingram Micro A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64...