Genesys Cloud Contact Center Developer

hace 2 meses


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo
Overview

Thermo Fisher Scientific is a leading company in the scientific community, empowering our customers to make the world healthier, cleaner and safer. We're seeking an experienced Genesys Cloud Contact Center Developer to join our team.

Job Description

We're looking for a skilled developer with 5+ years of experience supporting Genesys Engage components hosted on Windows servers and 3+ years of demonstrated experience in Genesys Cloud CX. The ideal candidate will have proven ability using GAX, Genesys Administrator, and Genesys Configuration manager to add/update Agent objects and routing objects.

The successful candidate will be responsible for designing, staging, configuring, implementing, and supporting Voice and E-Services components of Genesys Engage. They will also collaborate with business partners for requirement gathering, design, development, and implementation of Genesys Cloud contact center solution end-to-end.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Our salary range for this position is $110,000 - $140,000 per year.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Experience with contact center technologies (e.g., ACD, Reporting, call routing, workforce management)
  • Demonstrated knowledge of Genesys components and knowledge on Genesys T-Server for Avaya, eServices (Multimedia) routing components (UCS, IXN, ESJ), URS, Statserver, and WDE 8.x
  • Strong speaking and writing skills to collaborate with diversified business groups
Benefits

We offer a dynamic work environment, opportunities for professional growth, and a chance to make a meaningful impact. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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