Enterprise Capacity Planning Strategist
hace 9 horas
The effectiveness, scope, and depth of our Enterprise Capacity Planning teams have, and will continue to be, a key differentiator for the company. Our teams directly support the core strategy of our customer-facing divisions across the organization, simplifying customer journeys and unlocking organizational scale through robust reporting and actionable insights.
Impact:
In this role, you will develop analytical skills across Commercial Operations and Enterprise Capacity Planning with workloads in both Instrument and Enterprise Services and Global Service and Support divisions.
- Utilize data-driven insights to reduce costs, waste, and streamline product delivery and revenue generation.
- Create data sharing tools and views using PowerBI and Power Query.
- Collaborate with corporate partners to develop data, reports, and processes for informed decision-making.
- Standardize global data reporting processes.
- Build strong communication and connections with teams throughout global commercial operations.
- Develop executive reports with results and recommendations.
- Stay informed of data analytics, coding, AI, and visualization developments and advances.
Key Responsibilities:
Data analytics, presentation, and Enterprise Capacity Planning/Workforce Management data interpretation for process and staffing suggestions.
- Expertise in Genesys Cloud, Genesys Cloud Workforce Engagement Management, Verint, Genesys Engage, Genesys Engage WFM, and data lake (EDP) data, analysis, visualization, and action required.
Commercial Operations:
The Quote-to-Cash cycle, international deployment, and insights for process improvement and root-cause countermeasures.
- Understand the Order Management lifecycle and develop metrics to measure performance and identify areas for improvement.
Requirements:
Knowledge and experience with:
SAP, CPQ, SFDC, Advanced Excel, Construct/Maintain SQL queries, Genesys Cloud, Verint, Generative AI, data lake (EDP).
- Data visualization tools (Tableau/DOMO/Power BI)
- Deliver data-driven insights and solutions to generate cost savings, reduce waste, and shorten lead times for product delivery and revenue generation.
- Establish and maintain strong communication and relationships with teams across the global IES & GSS organizations to create datasets, reports, and processes for informed decision-making.
- Prepare executive-level reports with findings and recommendations.
About the Role:
This position requires a Bachelor's degree (business, finance, economics, mathematics, AI, or computer science preferred). An advanced degree is also preferred. A minimum of 5 years of relative work experience is required, along with the ability to travel 10 - 20% (including international travel).
Working Conditions:
This role involves working in an office and/or remote environment. We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
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