Strategic Capacity Planning Lead

hace 2 meses


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo
Job Description:

We are seeking a highly skilled Strategic Capacity Planning Lead to join our team at Thermo Fisher Scientific. As a key member of our Commercial Operations team, you will play a crucial role in monitoring and reporting on customer journeys to simplify them and unlock organizational scale.

About the Role:

In this exciting opportunity, you will develop analytical skills across Commercial Operations and Enterprise Capacity Planning, utilizing data-driven insights to decrease costs, waste, and streamline product delivery and revenue generation.

You will create data insights sharing tools and views with PowerBI and Power Query, working closely with corporate partners to develop data, reports, and processes for informed decision-making.

This is an excellent chance to apply your expertise in Data Analytics, Presentation, and Enterprise Capacity Planning/Workforce Management data interpretation, as well as leverage your knowledge of Genesys Cloud, Verint, Genesys Engage, and data visualization tools like Tableau/DOMO/Power BI.

Key Responsibilities:
  • Develop advanced analytics capabilities to drive business growth and efficiency
  • Design and implement data insights sharing tools and views using PowerBI and Power Query
  • Collaborate with corporate partners to develop data-driven reports and processes
  • Utilize expertise in Genesys Cloud, Verint, and data visualization tools to drive business decisions
Requirements:
  • Bachelor's degree in Business, Finance, Economics, Mathematics, AI, or Computer Science (advanced degree preferred)
  • Minimum 5 years of relevant work experience
  • Ability to travel 10-20% (including international travel)
Estimated Salary: $110,000 - $140,000 per yearBenefits:
  • Proudly committed to hiring a diverse and inclusive workforce
  • Works in an office and/or work from home environment


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