Strategic Global Project Manager

hace 4 días


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

The Thermo Fisher Scientific Customer Care Service CoE plays a pivotal role in driving commercial success and shaping the global Remote Service strategy. As the Senior Project Manager for Business Transformation, you will be responsible for defining a global standard for delivering service and value to customers across multiple businesses, geographies, and languages.

Key responsibilities include executing strategic plans for technology and migration timelines, deploying KPIs, performance dashboards, training, and process documentation. You will also lead various projects across the globe and service businesses to ensure strong and aligned service delivery of support for internal and external customers.

**Key Requirements and Tasks**:
- Drive execution and success of the program across all regions and divisions.
- Drive standardization and harmonization across service businesses to ensure accountability through data, process, and metrics.
- Lead successful projects through industry-recognized project management standards.

**How You Will Get There**:
- Bachelor's Degree or equivalent in Life Sciences discipline required.
- Key interpersonal savvy skills to influence key matrix partners.
- Ability to travel domestically and internationally approximately 25% of the time.
- Proven experience in leading a large-scale global organization with metrics-driven success.

**Knowledge, Skills, Abilities**:
- Fluency in English (verbal and written).
- Project management skills and capabilities, including planning tools and business case development.
- Experience in successfully leading project deliverables and working on big projects.

Working Conditions:

Works in an office environment with potential domestic and international travel.



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