Global Business Services Program Manager
hace 22 horas
This is a key role in our company-wide program office that supports the expansion of our shared services offerings to Thermo Fisher businesses.
The Global Business Services Program Manager will manage the execution of transition, process improvement, and other change programs and ensure successful program delivery.
They will be responsible for managing program activities and tracking critical program milestones. The role is critical in ensuring smooth program execution, including transitions, reengineering initiatives, automation projects or system implementations.
The job holder will collaborate with a wide range of stakeholders within and outside of Global Business Services, ensuring an integrated approach.
Primary Responsibilities:
- Lead and execute assigned projects by preparing and maintaining project plans and defining deliverables.
- Employ fit-for-purpose methodologies for each project.
- Resolve complex issues and manage critical path processes as it relates to project delivery.
- Identify and manage risks, issues, actions, and decisions, owning the escalation process in case of critical issues and driving mitigation strategies.
- Influence key program stakeholders and ensure successful program implementation across workstreams and business groups.
- Facilitate recurring program meetings.
- Document and communicate project status and results.
- Gather project information and ensure clear communication of outcomes (risks, issues, actions, and decisions).
- Review project deliverables to ensure timely completion of milestones.
- Manage regular reporting cadence and ad-hoc reports, including leadership reports and presentations.
Education and Experience:
A Bachelor's degree is required, preferably in a business-related field. Project Management/Sigma/Kaizen certification is desirable.
The ideal candidate will have ten plus years' experience managing complex, global programs and project initiatives. Experience in finance operations (OTC, PTP, FA, Inventory) or customer service is preferred, as is GBS experience and systems implementation knowledge.
Key Skills and Abilities:
- Fluency in English (verbal and written).
- Robust project management skills and capabilities, including planning tools, defining deliverables, business case, and baseline development.
- Demonstrated experience in successfully managing complex, multidimensional projects.
- Ability to work independently, within a team, and collaboratively across teams.
- Capable of handling multiple projects and deadlines simultaneously.
- Excellent presentation, verbal, and written communication skills across all levels of the organization.
- Proven track record of following through on commitments.
- Good planning, organizational, and time management skills.
- Team player, able to work effectively with others.
- Ability to deal with highly sensitive information in line with confidentiality expectations.
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